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~subject:"Service quality"
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Service quality
China
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Dienstleistungsqualität
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Hu, Feng
6
Li, Hongxiu
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Liu, Yong
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Deng, Shengliang
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Eble, Alex
1
Gundyreva, Elina
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Tourism management : research, policies, practice
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
International journal of networking and virtual organisations : IJNVO
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International journal of services technology and management
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The review of economics and statistics
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ECONIS (ZBW)
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1
Big data for big insights : investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews
Liu, Yong
;
Teichert, Thorsten
;
Rossi, Matti
;
Li, Hongxiu
; …
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 554-563
Persistent link: https://www.econbiz.de/10011643325
Saved in:
2
Evolving customer expectations of hospitality services : differences in attribute effects on satisfaction and re-patronage
Hu, Feng
;
Teichert, Thorsten
;
Liu, Yong
;
Li, Hongxiu
; …
- In:
Tourism management : research, policies, practice
74
(
2019
),
pp. 345-357
Persistent link: https://www.econbiz.de/10012128673
Saved in:
3
Optimizing service offerings using asymmetric impact-sentiment-performance analysis
Hu, Feng
;
Li, Hongxiu
;
Liu, Yong
;
Teichert, Thorsten
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-16
Persistent link: https://www.econbiz.de/10012293744
Saved in:
4
Exploring the factors motivating e-service users' WOM behaviour
Li, Hongxiu
;
Liu, Yong
;
Suomi, Reima
- In:
International journal of services technology and management
19
(
2013
)
4/5/6
,
pp. 187-200
Persistent link: https://www.econbiz.de/10009791697
Saved in:
5
Understanding post-adoption behaviors of e-service users in the context of online travel services
Li, Hongxiu
;
Liu, Yong
- In:
Information & management : the internat. journal of …
51
(
2014
)
8
,
pp. 1043-1052
Persistent link: https://www.econbiz.de/10010466467
Saved in:
6
Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng
;
Teichert, Thorsten
;
Deng, Shengliang
;
Liu, Yong
; …
- In:
Tourism management : research, policies, practice
85
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
Saved in:
7
Understanding the WOM behaviour of e-service users : an empirical study in online travel services
Li, Hongxiu
;
Suomi, Reima
- In:
International journal of networking and virtual …
16
(
2016
)
3
,
pp. 221-235
Persistent link: https://www.econbiz.de/10011654293
Saved in:
8
Using hotel reviews to assess hotel frontline employees' roles and performances
Hu, Feng
;
Trivedi, Rohit
;
Teichert, Thorsten
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 1796-1822
Persistent link: https://www.econbiz.de/10013412103
Saved in:
9
Signals, information, and the value of college names
Eble, Alex
;
Hu, Feng
- In:
The review of economics and statistics
107
(
2025
)
2
,
pp. 355-371
Persistent link: https://www.econbiz.de/10015395246
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