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~subject:"Service quality"
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Service quality
Consumer behaviour
106,213
Konsumentenverhalten
103,770
Experiment
51,056
Theorie
32,097
Theory
31,744
Entscheidung
26,790
Decision
23,600
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13,441
Relationship marketing
13,397
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Online-Handel
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6,069
Online-Marketing
5,848
Internet marketing
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Germany
5,668
Dienstleistungsqualität
5,666
Vertrauen
5,644
Confidence
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Werbewirkung
5,256
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33
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Söderlund, Magnus
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11
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Qu, Hailin
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Van Vaerenbergh, Yves
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Ahn, Jiseon
10
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10
Gursoy, Dogan
10
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10
Roy, Sanjit
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9
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9
Quach, Sara
9
Sreejesh, S.
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Excellence in Services International Conference <26., 2023, Paisley>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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International journal of hospitality management
277
Journal of retailing and consumer services
249
The journal of services marketing
144
Journal of business research : JBR
137
International journal of contemporary hospitality management
122
Journal of hospitality marketing & management
101
The service industries journal
83
Journal of travel and tourism marketing
75
Services marketing quarterly
74
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
64
Tourism management : research, policies, practice
57
Journal of service research : JSR
54
Journal of service management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Service business
52
Cogent business & management
47
Journal of service research
47
Asia Pacific journal of marketing and logistics
40
Journal of hospitality and tourism insights
39
Journal of air transport management
36
International journal of quality and service sciences
35
The international journal of bank marketing : IJBM
34
Total quality management & business excellence
34
Psychology & marketing
31
International journal of quality & reliability management
30
International journal of services, economics and management
30
International journal of services and operations management
29
Journal of service theory and practice : JSTP
29
Journal of Islamic marketing
28
Journal of service theory and practice
28
European journal of marketing : EJM
27
Journal of the Academy of Marketing Science
27
Managing service quality : MSQ ; an international journal
27
The TQM journal : the international review of organizational improvement
26
Journal of Services Marketing
25
Marketing intelligence & planning
25
International journal of bank marketing
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of Asian finance, economics and business : JAFEB
22
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ECONIS (ZBW)
5,661
Other ZBW resources
52
RePEc
1
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1
A conflict of choice : how consumers choose where to go for dinner
Jung, Jae Man
;
Sydnor, Sandra
;
Lee, Seul Ki
;
Almanza, …
- In:
International journal of hospitality management
45
(
2015
),
pp. 88-98
Persistent link: https://www.econbiz.de/10010503885
Saved in:
2
"Supersize me!" : the effects of cognitive effort and goal frame on the persuasiveness of upsell offers
Heidig, Wibke
;
Wentzel, Daniel
;
Tomczak, Torsten
; …
- In:
Journal of service management
28
(
2017
)
3
,
pp. 541-562
Persistent link: https://www.econbiz.de/10011758765
Saved in:
3
You're driving me crazy! : how
emotions
elicited by negative driver behaviors impact customer outcomes in last mile delivery
Masorgo, Nicolò
;
Mir, Saif
;
Hofer, Adriana Rossiter
- In:
Journal of business logistics
44
(
2023
)
4
,
pp. 666-692
Persistent link: https://www.econbiz.de/10014434922
Saved in:
4
The effects of anticipatory
emotions
on service satisfaction and behavioral intention
Koenig-Lewis, Nicole
;
Palmer, Adrian
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 437-451
Persistent link: https://www.econbiz.de/10010434609
Saved in:
5
How do you feel today? : managing patient
emotions
during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
6
Determinants of holistic passenger experience in public transportation : scale development and validation
Ittamalla, Rajesh
;
Kumar, Daruri Venkata Srinivas
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581906
Saved in:
7
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
8
Informationsverhalten in komplexen Entscheidungssituationen : dargestellt anhand der Reiseentscheidung
Pikkemaat, Birgit
-
2002
Persistent link: https://www.econbiz.de/10001627906
Saved in:
9
Consumer
decision
-making strategies and use of hospital quality measures
Marquard, Jenna L.
;
Duffey, Noah
;
Lin, Qi Ming
- In:
Quality management journal : QMJ
18
(
2011
)
4
,
pp. 25-35
Persistent link: https://www.econbiz.de/10009381987
Saved in:
10
Quality evaluation and best service choice for cloud computing based on user preference and weights of attributes using the analytic network process
Choi, Cheol-Rim
;
Jeong, Hwa-Young
- In:
Electronic commerce research
14
(
2014
)
3
,
pp. 245-270
Persistent link: https://www.econbiz.de/10010468735
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