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~subject:"Service quality"
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Service quality
Globalisierung
62,469
Globalization
61,389
Multinationales Unternehmen
57,852
Transnational corporation
53,185
Welt
34,470
World
34,094
Relationship marketing
31,688
Beziehungsmarketing
31,029
Theorie
22,504
Theory
22,091
Lieferantenmanagement
20,198
Supplier relationship management
20,153
Auslandsinvestition
17,760
Foreign investment
17,583
Consumer behaviour
15,285
Konsumentenverhalten
15,134
Markteintritt
12,259
Market entry
12,132
Deutschland
11,138
Germany
10,153
Supply chain
8,535
Lieferkette
8,534
USA
8,468
China
8,447
Internationaler Markteintritt
7,969
United States
7,959
International market entry
7,944
Customer satisfaction
7,171
Kundenzufriedenheit
7,115
Internationales Marketing
6,033
International marketing
5,933
Innovation
5,853
Entwicklungsländer
5,594
KMU
5,285
SME
5,283
Developing countries
5,184
Dienstleistungsqualität
5,101
Unternehmenserfolg
5,089
Firm performance
5,008
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Undetermined
2,501
Free
848
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145
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Article
4,363
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750
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24
Bibliography included
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research-article
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4,825
German
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French
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Han, Heesup
30
Bruhn, Manfred
20
Mattila, Anna S.
20
Prentice, Catherine
19
Gil Saura, Irene
13
McColl-Kennedy, Janet R.
13
Chen, Po-Ju
11
Gong, Taeshik
11
Grégoire, Yany
11
Balaji, M. S.
10
Benkenstein, Martin
10
Gustafsson, Anders
10
Patterson, Paul G.
10
Sreejesh, S.
10
Van Vaerenbergh, Yves
10
Edvardsson, Bo
9
Klaus, Philipp
9
Larivière, Bart
9
Quach, Sara
9
Sharma, Piyush
9
Stauss, Bernd
9
Wong, IpKin Anthony
9
Yi, Youjae
9
Bilgihan, Anil
8
Casidy, Riza
8
Dagger, Tracey S.
8
De Keyser, Arne
8
Grewal, Dhruv
8
Hyun, Sunghyup Sean
8
Izogo, Ernest
8
Loureiro, Sandra Maria Correia
8
Roberts-Lombard, Mornay
8
So, Kevin Kam Fung
8
Torres, Edwin N.
8
Tsoukatos, Evangelos
8
Voorhees, Clay M.
8
Witell, Lars
8
Barnes, Donald C.
7
Eizenberg, Alon
7
Evanschitzky, Heiner
7
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National Bureau of Economic Research
5
OECD
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Deutschland / Bundeswehr / Universität Hamburg
2
European Health Care Conference <2, 2011, Hamburg>
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Edward Elgar Publishing
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IGI Global
1
IT Service Management Forum Deutschland
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Nomos Verlagsgesellschaft
1
Organisation for Economic Co-Operation and Development
1
Organisation for Economic Co-operation and Development
1
QUIS <11, 2009, Wolfsburg>
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Taylor and Francis.
1
USA / Congress / Senate / Committee on Commerce, Science, and Transportation
1
USA / General Accounting Office
1
Universität Osnabrück / Fachgebiet Geographie
1
World Bank Group
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
182
International journal of hospitality management
166
The journal of services marketing
124
Journal of business research : JBR
121
The service industries journal
92
International journal of contemporary hospitality management
75
Journal of hospitality marketing & management
74
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Services marketing quarterly
57
Service business
56
Journal of service research : JSR
55
Journal of travel and tourism marketing
50
Journal of service management
49
Industrial marketing management : the international journal for industrial and high-tech firms
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
The TQM journal : the international review of organizational improvement
41
Cogent business & management
40
Journal of service research
40
Tourism management : research, policies, practice
39
Journal of hospitality and tourism insights
37
Asia Pacific journal of marketing and logistics
36
The international journal of bank marketing : IJBM
35
International journal of quality and service sciences
33
International journal of services and operations management
30
Journal of strategic marketing
30
International journal of services, economics and management
29
Journal of air transport management
29
Journal of service theory and practice : JSTP
28
Total quality management & business excellence
27
Journal of the Academy of Marketing Science
26
Managing service quality : MSQ ; an international journal
26
International journal of services and operations management : IJSOM
23
Marketing intelligence & planning
23
International journal of quality & reliability management
22
Psychology & marketing
22
International journal of electronic customer relationship management : IJECRM
21
International journal of productivity and quality management : IJPQM
21
Journal of service theory and practice
21
International journal of bank marketing
20
Journal of Islamic marketing
20
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Source
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ECONIS (ZBW)
5,086
Other ZBW resources
26
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1
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The strategic decision to internationalize within soft services : the context of hotels
Papaioannou, Michail
- In:
Global strategic management in the service industry : a …
,
(pp. 57-79)
.
2022
Persistent link: https://www.econbiz.de/10014276866
Saved in:
2
Identifying barriers to
internationalization
: a study on service quality strategies for SMMEs in South Africa
Gomwe, Godknows
;
Boikanyo, Dinko Herman
-
2023
Persistent link: https://www.econbiz.de/10014468049
Saved in:
3
Critical incidents and the impact of satisfaction on customer share
Doorn, Jenny van
;
Verhoef, Peter C.
- In:
Journal of marketing
72
(
2008
)
4
,
pp. 123-142
Persistent link: https://www.econbiz.de/10003747976
Saved in:
4
Revealing customer dominant logic in healthcare services
Seppänen, Kaisa
;
Huiskonen, Janne
;
Koivuniemi, Jouni
; …
- In:
International journal of services and operations management
26
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011719181
Saved in:
5
Vale co-destruction in interfirm relationships : the impact of actor engagement styles
Prior, Daniel D.
;
Marcos Cuevas, Javier
- In:
Marketing theory
16
(
2016
)
4
,
pp. 533-552
Persistent link: https://www.econbiz.de/10011645965
Saved in:
6
Exporting services successfully : antecedents and performance implications of customer relationships
Sichtmann, Christina
;
Selasinsky, Maren von
- In:
Journal of international marketing
18
(
2010
)
1
,
pp. 86-108
Persistent link: https://www.econbiz.de/10003960831
Saved in:
7
From internal marketing to customer- perceived relationship quality : evidence of Vietnamese banking firms
Park, Jong Hee
;
Thi Bich Hanh Tran
- In:
Total quality management & business excellence
31
(
2020
)
7/8
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012256659
Saved in:
8
Internationalization
journey of healthcare providers : the case of Turkish Acıbadem healthcare group
Uner, M. Mithat
;
Cetin, Burak
;
Eroglu, Sevgin
; …
- In:
Thunderbird international business review
64
(
2022
)
1
,
pp. 5-12
Persistent link: https://www.econbiz.de/10012795422
Saved in:
9
Global service quality of business-to-consumer electronic-commerce
Shareef, Mahmud Akhter
;
Kumar, Vinod
;
Dwivedi, Yogesh K.
; …
- In:
International journal of Indian culture and business …
8
(
2014
)
1
,
pp. 1-34
Persistent link: https://www.econbiz.de/10010400980
Saved in:
10
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
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