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~subject:"Service quality"
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Service quality
Consumer behaviour
105,979
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103,536
Technischer Fortschritt
54,327
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44,974
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24,821
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5,569
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Han, Heesup
43
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32
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18
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18
Law, Rob
16
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16
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15
Sharma, Piyush
15
Sparks, Beverley
15
Bilgihan, Anil
13
Prybutok, Victor R.
13
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12
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12
Söderlund, Magnus
12
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11
Jang, Soocheong (Shawn)
11
Propper, Carol
11
Qu, Hailin
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10
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10
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10
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10
Line, Nathaniel D.
10
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10
Roy, Sanjit
10
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10
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10
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10
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10
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9
Lee, Seonjeong
9
Quach, Sara
9
Sreejesh, S.
9
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9
Wu, Hung-Che
9
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8
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8
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8
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International journal of hospitality management
255
Journal of retailing and consumer services
243
The journal of services marketing
144
Journal of business research : JBR
131
International journal of contemporary hospitality management
117
Journal of hospitality marketing & management
98
The service industries journal
82
Journal of travel and tourism marketing
73
Services marketing quarterly
72
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
64
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
52
Journal of service management
50
Journal of service research : JSR
50
Service business
46
Cogent business & management
45
Journal of service research
41
Asia Pacific journal of marketing and logistics
39
Journal of hospitality and tourism insights
39
International journal of quality and service sciences
33
Journal of air transport management
33
The international journal of bank marketing : IJBM
32
Total quality management & business excellence
32
Psychology & marketing
31
International journal of services and operations management
29
International journal of services, economics and management
29
International journal of quality & reliability management
28
Journal of Islamic marketing
28
Journal of service theory and practice
28
The TQM journal : the international review of organizational improvement
28
European journal of marketing : EJM
27
Journal of service theory and practice : JSTP
26
Managing service quality : MSQ ; an international journal
25
Marketing intelligence & planning
25
International journal of bank marketing
24
Journal of Services Marketing
24
Journal of the Academy of Marketing Science
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of retailing
22
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ECONIS (ZBW)
5,278
Other ZBW resources
56
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1
Touch versus tech : when
technology
functions as a barrier or a benefit to service encounters
Giebelhausen, Michael
;
Robinson, Stacey G.
;
Sirianni, …
- In:
Journal of marketing
78
(
2014
)
4
,
pp. 113-124
Persistent link: https://www.econbiz.de/10010381381
Saved in:
2
When does
technology
anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer
technology
self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
3
How do customers react to
technology
in the hospitality and tourism industry?
Arici, Hasan Evrim
;
Saydam, Mehmet Bahri
;
Köseoglu, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 1081-1096
Persistent link: https://www.econbiz.de/10014633843
Saved in:
4
Buyer monitoring cross-culturally
Lieven, Theo
;
Kwortnik, Robert J.
;
Tomczak, Torsten
- In:
The Cornell hospitality quarterly
60
(
2019
)
2
,
pp. 125-134
Persistent link: https://www.econbiz.de/10012001704
Saved in:
5
Technology
in services
Quinn, James Brian
;
Baruch, Jordan J.
;
Paquette, Penny C.
-
2003
Persistent link: https://www.econbiz.de/10001797929
Saved in:
6
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10000974642
Saved in:
7
"
Culture
shocks" in inter-cultural service encounters?
Stauss, Bernd
;
Mang, Paul
- In:
Best practices in international marketing
,
(pp. 337-357)
.
2002
Persistent link: https://www.econbiz.de/10001680923
Saved in:
8
The effect of
culture
in forming e-loyalty intentions : a cross-cultural analysis between Argntina and Spain
Belanche Garcia, Daniel
;
Casaló Ariño, Luis V.
; …
- In:
Business research quarterly : BRQ
18
(
2015
)
4
,
pp. 275-292
Persistent link: https://www.econbiz.de/10011551353
Saved in:
9
Moving beyond the Western versus Asian
culture
distinction : an investigation of acculturation effects
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1703-1723
Persistent link: https://www.econbiz.de/10011732294
Saved in:
10
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
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