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Quality services and experiences in hospitality and tourism

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Co-creation and higher order customer engagement in hospitality and tourism services : a critical review

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Quality services and experiences in hospitality and tourism

Cai, Liping A. (ed.); ʿAlāʾ-ad-Dīnī, Pūyā (ed.) - 2018

This volume presents the latest perspectives and practices on quality services and experiences in hospitality and tourism. It offers conceptual discourse, empirical evidence, application of existing and emerging theories, and considers the implications of practical findings to extend beyond the...

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Customer experience management in medical tourism : case study: Iranian hospital's medical tourists

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Wine tourism : from winescape to cellardoorscape

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Enhancing consumer value in wine tourism

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Determinants of customer experience management and its impact on experience quality in the tourism industry in India

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The physical environment as a driver of customers' service experiences at restaurants

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