Narrow search
Showing 1 - 10 of 5,671
Cover Image
Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical evidence from Indian banking industry
Baksi, Arup Kumar; Parida, Bivraj Bhusan - In: Paradigm : the journal of Institute of Management Technology 16 (2012) 1, pp. 51-69
Persistent link: https://www.econbiz.de/10011758502
Cover Image
Managing customer switching behavior in the banking industry
Thaichon, Park; Quach, Sara; Bavalur, Amulya Sai; Nair, … - In: Services marketing quarterly 38 (2017) 3, pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
Cover Image
Analyse des Nachkaufverhaltens als Folge der Zufriedenheit mit Finanzdienstleistungen
Breyer, Martin - 1998
Persistent link: https://www.econbiz.de/10000646036
Cover Image
Essays on market structure, competition and consumer behavior
Dick, Astrid A. - 2002
Persistent link: https://www.econbiz.de/10001742585
Cover Image
Recent trends in marketing of banking services : (a study of customers perceptions)
Sidhu, P. S. - 2002
Persistent link: https://www.econbiz.de/10002972390
Cover Image
To Investigate the Impact of Security, Reputation, Service Quality, Advertising, Involuntary Switch, Customer Service on Customer Switching Behavior in the Banking Sector of Pakistan
Munir, Sahar; MAJEED, Muhammad Imran; Parvaiz, Ali Niamat; … - 2022
not to switch their bank accounts. Several variables were studied with their impact on dependent variable of customer …
Persistent link: https://www.econbiz.de/10014078766
Cover Image
Impact of Ethical Sales Behavior, Quality and Image on Customer Satisfaction and Loyalty : Evidence from Retail Banking in Egypt
Tolba, Ahmed - 2016
welfare implications of financial services and the significant role of a bank's sales employees in this regard, ethical sales … behavior plays an important role as a source of customer satisfaction with a bank's services and of loyalty to the bank. This … study examines the dimensions of ethical behavior by bank employees and how they impact levels of customer satisfaction and …
Persistent link: https://www.econbiz.de/10013003330
Cover Image
Bank Service Quality, Shariah Awareness, Customer Satisfaction and Behavioral Intentions : Evidence from Islamic Banking Industry of Pakistan
Naseer, Numan - 2017
. Respondents are the clients (Muslim and non-Muslim) who visit the bank counters. They should have an account with one of the full …
Persistent link: https://www.econbiz.de/10012950511
Cover Image
Exploring the Effect of Mobile Banking Services Provided by Banks on Customer Satisfaction
Javiya, Vishal - 2017
Introduction of new technology usually leads to innovation in industry. Regardless of the sector, new technology is almost always adopted to make tasks easier and more efficient and it applies to the financial sector of India as well. Advancements such as credit cards and ATMs and Internet...
Persistent link: https://www.econbiz.de/10012950869
Cover Image
Factors Affecting Customer Satisfaction, Quality Banking Services to Iran, Using the Servqual Model Case Study : Resalat Bank of Kermanshah Province
Akbari, Peyman - 2015
Resalat Bank‘s, according to the SERVQUAL model pays respect to the purpose of the research, applied research survey. The … sample consists of 384 bank customers, which were selected using simple random sampling. The results showed that, of the five … Servqual model (appearances, empathy, trust, accountability and assurance), the Resalat Bank‘s of service quality on customer …
Persistent link: https://www.econbiz.de/10013029545