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~subject:"Service quality"
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Service quality
Hotel industry
110
Hotellerie
107
Tourism
106
Tourismus
95
Consumer behaviour
94
Konsumentenverhalten
93
Hong Kong
59
Holiday behaviour
57
Urlaubsverhalten
57
Hospitality industry
56
Gastgewerbe
54
Social Web
51
Social web
51
Tourism industry
50
Tourismuswirtschaft
50
Bibliometrics
49
Bibliometrie
49
Hongkong
45
Online retailing
40
Online-Handel
40
Viral marketing
39
Virales Marketing
39
China
37
Tourism research
33
Tourismusforschung
33
Internet marketing
31
Online-Marketing
31
E-commerce
29
Electronic Commerce
29
Website
29
Customer satisfaction
27
Dienstleistungsqualität
26
Kundenzufriedenheit
25
Tourism marketing
22
Tourismusmarketing
22
Bewertung
18
Evaluation
18
Innovation adoption
18
Innovationsakzeptanz
18
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16
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Article
26
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26
Aufsatz in Zeitschrift
26
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English
26
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Law, Rob
26
Zhang, Ziqiong
3
Denizci Guillet, Basak
2
Hung, Kam
2
Lei, Soey Sut Ieng
2
Li, Nao
2
Liu, Xianwei
2
Wang, Liang
2
Wong, IpKin Anthony
2
Ye, Qiang
2
Zhang, Zili
2
Ariza-Montes, Antonio
1
Au, Norman
1
Bai, Billy
1
Chan, Irene Cheng Chu
1
Chan, Janelle
1
Chathoth, Prakash K.
1
Chong, Sookyup
1
Fang, Davis Ka Chio
1
Fong, Davis Ka Chio
1
Fong, Lawrence Hoc Nang
1
Guo, Xiaoshu
1
Han, Heesup
1
Hao, Jin-Xing
1
Hernández-Perlines, Felipe
1
Huang, Xiankai
1
Huiyue, Ye
1
Ji, Xiaoxian
1
Jiang, Nan
1
Lai, Michael T. H.
1
Lam, Long W.
1
Lei, Simon
1
Leung, Rosanna
1
Li, Dechao
1
Li, Gang
1
Li, Hengyun
1
Li, Huiying
1
Li, Leyan
1
Li, Li
1
Liang, Sai
1
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International journal of hospitality management
12
Journal of travel and tourism marketing
5
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Tourism management : research, policies, practice
2
Journal of vacation marketing : an international journal
1
The service industries journal
1
Tourism review
1
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ECONIS (ZBW)
26
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1
Scale development of perceived eTrust in the hotel industry : the perspective of Internet users
Wang, Liang
;
Law, Rob
;
Hung, Kam
;
Denizci Guillet, Basak
- In:
International journal of hospitality management
43
(
2014
),
pp. 35-46
Persistent link: https://www.econbiz.de/10010427935
Saved in:
2
Impact of hotel website quality on online booking intentions : eTrust as a mediator
Wang, Liang
;
Law, Rob
;
Denizci Guillet, Basak
;
Hung, Kam
; …
- In:
International journal of hospitality management
47
(
2015
),
pp. 108-115
Persistent link: https://www.econbiz.de/10011312540
Saved in:
3
The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors
Bai, Billy
;
Law, Rob
;
Wen, Ivan
- In:
International journal of hospitality management
27
(
2008
)
3
,
pp. 391-402
Persistent link: https://www.econbiz.de/10003742805
Saved in:
4
Customizing customer journey in hotels : a focus on human touch
Lei, Soey Sut Ieng
;
Wu, Don
;
Liu, Gus Guanrong
;
Law, Rob
- In:
International journal of hospitality management
124
(
2025
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015340227
Saved in:
5
Riding on uncertainty : Leveraging human agents and service robots during service delivery
Chan, Janelle
;
Chan, Irene Cheng Chu
;
Lam, Long W.
;
Law, Rob
- In:
International journal of hospitality management
125
(
2025
),
pp. 1-12
Persistent link: https://www.econbiz.de/10015357792
Saved in:
6
Cognitive-analytical and emotional-social tasks achievement of service robots through human-robot interaction
Sun, Sunny
;
Huiyue, Ye
;
Law, Rob
- In:
International journal of contemporary hospitality management
37
(
2025
)
1
,
pp. 180-196
Persistent link: https://www.econbiz.de/10015210164
Saved in:
7
Managerial perceptions of information technology and their impact from a transaction cost perspective
Chathoth, Prakash K.
;
Law, Rob
- In:
Journal of travel and tourism marketing
28
(
2011
)
7/8
,
pp. 787-803
Persistent link: https://www.econbiz.de/10009411342
Saved in:
8
Factors influencing the effectiveness of online group buying in the restaurant industry
Zhang, Ziqiong
;
Zhang, Zili
;
Wang, Fan
;
Law, Rob
;
Li, Dechao
- In:
International journal of hospitality management
35
(
2013
),
pp. 237-245
Persistent link: https://www.econbiz.de/10010225790
Saved in:
9
The influence of hotel price on perceived service quality and value in e-tourism : an empirical investigation based on online traveler reviews
Ye, Qiang
;
Li, Huiying
;
Wang, Zhisheng
;
Law, Rob
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10010252159
Saved in:
10
Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
The service industries journal
34
(
2014
)
6
,
pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
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