Relative importance and combined effects of attributes of customer satisfaction
Ziqiong Zhang, Zili Zhang and Rob Law
| Year of publication: |
2014
|
|---|---|
| Authors: | Zhang, Ziqiong ; Zhang, Zili ; Law, Rob |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 34.2014, 6, p. 550-566
|
| Subject: | service attributes | employee service | physical environment | customer satisfaction | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010379334