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Evaluation of service quality of banks : a fuzzy approach
Kiruthika, A.; Chandramohan, S.; Punniyamoorthy, M.; … - In: International journal of enterprise network management 5 (2012) 4, pp. 333-354
Persistent link: https://www.econbiz.de/10009731024
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Integrating fuzzy analytical hierarchy process and data envelopment analysis for performance management in automobile repair shops
Parameshwaran, R.; Srinivasan, P. S. S.; Punniyamoorthy, M. - In: European journal of industrial engineering : EJIE 3 (2009) 4, pp. 450-467
Persistent link: https://www.econbiz.de/10003904444
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An integrated approach for performance enhancement in automobile repair shops
Parameshwaran, R.; Srinivasan, P. S. S.; Punniyamoorthy, M. - In: International journal of business excellence 3 (2010) 1, pp. 77-104
Persistent link: https://www.econbiz.de/10009575534
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Modified closed loop model for service performance management
Parameshwaran, R.; Srinivasan, P. S. S.; Punniyamoorthy, M. - In: International journal of quality & reliability management 26 (2009) 8, pp. 795-816
Persistent link: https://www.econbiz.de/10009527139