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~subject:"Service quality"
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Service quality
Dienstleistungsqualität
38
Quality management
37
Qualitätsmanagement
37
Iran
33
Customer satisfaction
31
Performance measurement
31
Performance-Messung
31
Kundenzufriedenheit
26
Data envelopment analysis
24
Data-Envelopment-Analyse
24
Lieferkette
20
Supply chain
20
AHP-Verfahren
18
Multi-criteria analysis
18
Multikriterielle Entscheidungsanalyse
18
AHP approach
17
Fuzzy sets
16
Fuzzy-Set-Theorie
16
Kano model
14
Consumer behaviour
11
DEA
11
Hotellerie
11
Konsumentenverhalten
11
Manufacturing industries
11
Theorie
11
Theory
11
data envelopment analysis
11
Bank
10
Beziehungsmarketing
10
Hotel industry
10
Industrie
10
Innovation management
10
Innovationsmanagement
10
Relationship marketing
10
Human Resource Management
9
Personalmanagement
9
TOPSIS
9
Erfolgsfaktor
8
Flexibles Fertigungssystem
8
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1
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36
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36
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4
Fallstudie
4
research-article
2
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English
39
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Shahin, Arash
33
Shirouyehzad, Hadi
10
Dabestani, Reza
8
Balouei Jamkhaneh, Hadi
3
Saljoughian, Mohammad
3
Aboumasoudi, Abbas Sheikh
2
Arabzad, S. Mohammad
2
Aryanezhad, Mir-Bahador
2
Attafar, Ali
2
Goharshenasan, Ali
2
Janatyan, Nasibeh
2
Khademolqorani, Shakiba
2
Khamoushpour, Behnam
2
Lotfi, Farhad Hosseinzadeh
2
Samea, Monireh
2
Shahin, Reza
2
Tavakoli, Mohammad Mehdi
2
Abedi, Saeed
1
Akasheh, Sajad
1
Bagheri Iraj, Elham
1
Barzoki, Ali Shaemi
1
Dehghan, Ali
1
Esmaelian, Majid
1
Ghorbani, Mazaher
1
Harsij, Hossein
1
Hosseini Cheryani, Sayedeh Zahra
1
Iraj, Elham Bagheri
1
Javaheri, Ali
1
Jouzdani, Javid
1
Kamali, Ahmad
1
Kazemi, Ali
1
Lofti, Farhad Hosseinzadeh
1
Maaroufi, Niloufar
1
Madzík, Peter
1
Mahdavi, Zahra
1
Mehrparvar, Elham
1
Mohammadi, Somaye
1
Nasirzaheh, Nahid
1
Nourmohammadi, Ali
1
Parkouhi, Sahar Valipour
1
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International journal of productivity and quality management : IJPQM
13
International journal of services and operations management
4
The TQM journal : the international review of organizational improvement
4
International journal of quality & reliability management
2
Journal of management research
2
Measuring business excellence : the journal of organizational performance management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
International journal of business information systems : IJBIS
1
International journal of business performance management : IJBPM
1
International journal of financial services management : IJFSM
1
International journal of services, economics and management
1
Measuring Business Excellence
1
The TQM Journal
1
The international journal of productivity and performance management
1
The journal of management development
1
Total quality management & business excellence
1
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ECONIS (ZBW)
37
Other ZBW resources
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1
Service quality-based distributor selection problem : a hybrid approach using fuzzy ART and AHP-FTOPSIS
Ghorbani, Mazaher
;
Arabzad, S. Mohammad
; …
- In:
International journal of productivity and quality …
13
(
2014
)
2
,
pp. 157-177
Persistent link: https://www.econbiz.de/10010387727
Saved in:
2
An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi
;
Lofti, Farhad Hosseinzadeh
; …
- In:
International journal of productivity and quality …
11
(
2013
)
4
,
pp. 434-445
Persistent link: https://www.econbiz.de/10009745032
Saved in:
3
Prioritisation of departments based on service quality dimensions in Isfahan Steel Company : a multiple criteria decision making approach
Shahin, Arash
;
Mehrparvar, Elham
;
Shirouyehzad, Hadi
- In:
International journal of productivity and quality …
11
(
2013
)
1
,
pp. 116-130
Persistent link: https://www.econbiz.de/10009704265
Saved in:
4
A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
5
Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
4
,
pp. 447-467
Persistent link: https://www.econbiz.de/10009576346
Saved in:
6
A comparative study of ordinary and fastidious customers' priorities in service quality dimensions
Dabestani, Reza
;
Shahin, Arash
;
Shirouyehzad, Hadi
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 331-350
Persistent link: https://www.econbiz.de/10011723613
Saved in:
7
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
8
Service blueprinting : an effective approach for targeting critical service processes : with a case study in a four-star international hotel
Shahin, Arash
- In:
Journal of management research
2
(
2010
)
2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10003996191
Saved in:
9
The relationship between quality and productivity : a new perspective
Shahin, Arash
- In:
International journal of productivity and quality …
3
(
2008
)
2
,
pp. 206-222
Persistent link: https://www.econbiz.de/10003667082
Saved in:
10
Sensitivity analysis and ranking a private bank branches by data envelopment analysis based on service quality approach
Tavakoli, Mohammad Mehdi
;
Shirouyehzad, Hadi
; …
- In:
International journal of financial services management …
6
(
2013
)
2
,
pp. 105-117
Persistent link: https://www.econbiz.de/10010237332
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