Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The interplay of products from...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Consumer behaviour
7
Konsumentenverhalten
7
Experiment
4
Experimental design
3
Hierarchy
3
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Customer satisfaction
2
Decision aids
2
Dienstleistungsqualität
2
Dienstleistungssektor
2
Ethics
2
Ethik
2
Hierarchie
2
Kundenzufriedenheit
2
Line extensions
2
Loyalty programs
2
Non-elite customers
2
Perception
2
Professional recommendations
2
Relationship marketing
2
Rewards
2
Service encounter
2
Service industry
2
Status
2
Wahrnehmung
2
Advice
1
Advice-taking
1
Attribution
1
Bias
1
Blame attribution
1
Brand
1
Brand expertise
1
Brand extension
1
Brand image
1
Brand management
1
Business ethics
1
Conflicting recommendation
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Palmeira, Mauricio
2
Koo, Minjung
1
Ma, Junzhao
1
Sharifi, Seyed Shahin
1
Spassova, Gerri
1
Sung, Hyun-Ah
1
Published in...
All
European journal of marketing
1
Journal of hospitality marketing & management
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin
;
Palmeira, Mauricio
;
Ma, Junzhao
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
Saved in:
2
You deserve the bad (or good) service : the role of moral deservingness in observers' reactions to service failure (or excellence)
Palmeira, Mauricio
;
Koo, Minjung
;
Sung, Hyun-Ah
- In:
European journal of marketing
56
(
2022
)
3
,
pp. 653-676
Persistent link: https://www.econbiz.de/10013173443
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
