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HR practices, service orientation and employee outcomes : a regulatory foci
Lin-Schilstra, Li; Bai, Yuntao; Lin, Lan; Mo, Changwei - In: Management decision 62 (2024) 3, pp. 840-861
Persistent link: https://www.econbiz.de/10015044918
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Does better service induce higher profitability? : evidence from Taiwanese hospitality industry
Chen, Chiang-ming; Lin, Yu-Chen - In: International journal of hospitality management 31 (2012) 4, pp. 1330-1332
Persistent link: https://www.econbiz.de/10009567504
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Advertising, price and hotel service quality : a signalling perspective
Chiu, Hsien-hung; Chen, Chiang-ming - In: Tourism economics : the business and finance of tourism … 20 (2014) 5, pp. 1013-1025
Persistent link: https://www.econbiz.de/10010465790
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Research note: service quality and market structure in the international tourist hotel industry
Lin, Yu-Chen; Chen, Chiang-ming - In: Tourism economics : the business and finance of tourism … 20 (2014) 3, pp. 647-654
Persistent link: https://www.econbiz.de/10010466737
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Does uncertain demand affect service quality?
Chen, Chiang-Ming; Chiu, Hsien-Hung; Chi, Yan-Ping; Wu, … - In: International journal of hospitality management 46 (2015), pp. 76-78
Persistent link: https://www.econbiz.de/10011301995
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Failure to maintain customers : antecedents and consequences of service downgrades
Lin, Liming; Guo, Zhaoyang; Zhou, Chenxi - In: Journal of service theory and practice 33 (2023) 3, pp. 387-411
Persistent link: https://www.econbiz.de/10014302342