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Exploring quality management practices and its pattern analysis in Indian service SMEs
Basu, Rana; Bhola, Prabha - In: Journal of enterprising culture 23 (2015) 2, pp. 199-235
Persistent link: https://www.econbiz.de/10011525537
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Impact of quality management practices on performance stimulating growth : empirical evidence from Indian IT enabled service SMEs
Basu, Rana; Bhola, Prabha - In: International journal of quality & reliability management 33 (2016) 8, pp. 1179-1201
Persistent link: https://www.econbiz.de/10011606503
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Neoteric quality improvement approach in resource constrained Indian service SMEs : a concept note
Basu, Rana; Bhola, Prabha; Dan, Pranab K. - In: International journal of productivity and quality … 21 (2017) 4, pp. 516-531
Persistent link: https://www.econbiz.de/10011816883
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A framework of quality management practices for Indian service SMEs
Basu, Rana; Bhola, Prabha; Das, Manik Chandra - In: Quality management journal : QMJ 27 (2020) 1, pp. 62-75
Persistent link: https://www.econbiz.de/10012308956