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Aligning Six Sigma and ITIL to...
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Service quality
Electronic Commerce
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IT-Dienstleister
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Chan, Peter C.
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Durant, Shauntell R.
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Raisinghani, Mahesh S.
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Information resources management ; Vol. 3
1
Strategic information systems ; Vol. 4
1
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ECONIS (ZBW)
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Aligning Six Sigma and ITIL to improve IT service management
Chan, Peter C.
;
Durant, Shauntell R.
;
Gall, Verna Mae
; …
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2010
Persistent link: https://www.econbiz.de/10003979272
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Aligning Six Sigma and ITIL to improve IT service management
Chan, Peter C.
;
Durant, Shauntell R.
;
Gall, Verna Mae
; …
-
2010
Persistent link: https://www.econbiz.de/10003912372
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