Narrow search
Showing 1 - 4 of 4
Cover Image
Dimensions of customer loyalty in hospitality micro-enterprises
Haghighi, Azin Mostajer; Baum, Tom; Shafti, Farhad - In: The service industries journal 34 (2014) 3, pp. 251-273
Persistent link: https://www.econbiz.de/10010344131
Cover Image
Relocating empowerment as a management concept for Asia
Cheung, Catherine; Baum, Tom; Wong, Alan - In: Journal of business research : JBR 65 (2012) 1, pp. 36-41
Persistent link: https://www.econbiz.de/10009549728
Cover Image
The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew; Hsu, Cathy H. C.; Baum, Tom - In: Journal of travel and tourism marketing 32 (2015) 1/2, pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
Cover Image
Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Lin, Pearl Ming Chu; Au, Wai Ching Wilson; Baum, Tom - In: International journal of contemporary hospitality management 36 (2024) 3, pp. 906-926
Persistent link: https://www.econbiz.de/10014483798