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Service quality
invariant item ordering
5
Customer satisfaction
4
Market research
3
Marktforschung
3
monotone likelihood ratio
3
nonparametric IRT models
3
nonparametric item response theory
3
polytomous IRT models
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Cronbach’s alpha
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Customer profitability
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Customer servicing costs
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Customer value
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Dienstleistungsqualität
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IRT models
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Kundenzufriedenheit
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Mokken scale analysis
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Mokken scaling
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item response theory
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manifest invariant item ordering
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parametric IRT models
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stochastic ordering
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Behaviour
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Beziehungsmarketing
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Construct dimensionality
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Construct validity
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Customer service
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Customer services firm
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Data collection
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Datenerhebung
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Exploratory scale analysis
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Financial services
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Financial services firm
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Finanzdienstleistung
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Genetic algorithm
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Sijtsma, Klaas
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Paas, Leonard
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Paas, Leonard J.
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Terpstra, Maarten
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Verbeeten, Frank H. M.
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European management journal
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Marketing Letters
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Marketing letters : a journal of research in marketing
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ECONIS (ZBW)
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Customer satisfaction : cost driver or value driver? ; empirical evidence from the financial services industry
Terpstra, Maarten
;
Verbeeten, Frank H. M.
- In:
European management journal
32
(
2014
)
3
,
pp. 499-508
Persistent link: https://www.econbiz.de/10010382589
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2
Nonparametric item response theory for investigating dimensionality of marketing scales: A SERVQUAL application
Paas, Leonard
;
Sijtsma, Klaas
- In:
Marketing Letters
19
(
2008
)
2
,
pp. 157-170
Persistent link: https://www.econbiz.de/10005680444
Saved in:
3
Nonparametric item response theory for investigating dimensionality of marketing scales : a SERVQUAL application
Paas, Leonard J.
;
Sijtsma, Klaas
- In:
Marketing letters : a journal of research in marketing
19
(
2008
)
2
,
pp. 157-170
Persistent link: https://www.econbiz.de/10003703959
Saved in:
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