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E-service quality : an internatial, multichannel and pure service perspective
Barrutia, José M.; Charterina, Jon; Gilsanz, Ainhize - In: The service industries journal 29 (2009) 11/12, pp. 1707-1721
Persistent link: https://www.econbiz.de/10003928663
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Electronic service quality and value : do consumer knowledge-related resources matter?
Barrutia, José M.; Gilsanz, Ainhize - In: Journal of service research : JSR 16 (2013) 2, pp. 231-246
Persistent link: https://www.econbiz.de/10009774866
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e-Service quality: overview and research agenda
Barrutia, José M.; Gilsanz, Ainhize - In: International journal of quality and service sciences 1 (2009) 1, pp. 29-50
Persistent link: https://www.econbiz.de/10003915088
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Value co-creation in e-commerce contexts : does product type matter?
Barrutia, José M.; Paredes, Mario R.; Echebarria, Carmen - In: European journal of marketing : EJM 50 (2016) 3/4, pp. 442-463
Persistent link: https://www.econbiz.de/10011574404