Narrow search
Showing 1 - 4 of 4
Cover Image
An application of the Kano model and retail service quality scale to Vietnamese supermarkets
Ha Thu Nguyen - In: International journal of productivity and quality … 31 (2020) 2, pp. 189-206
Persistent link: https://www.econbiz.de/10012516275
Cover Image
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen; Anh Thi Tu Le; Nguyen Hoang; Phong Thai Le - In: International journal of productivity and quality … 36 (2022) 2, pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Cover Image
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen; Anh Thi Tu Le; Hoàng Trọng Trường - In: International journal of productivity and quality … 39 (2023) 4, pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Cover Image
How e-service quality influence post-purchase behaviour : the mediating role of perceived value and the moderating of perceived risk
Ha Thu Nguyen; Anh Chi Phan; Phuong Hien Nguyen - In: International journal of electronic marketing and … 14 (2023) 3, pp. 257-274
Persistent link: https://www.econbiz.de/10014310029