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Service quality
Consumer behaviour
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International journal of internet and enterprise management : IJIEM
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Perceived quality, satisfaction and customer loyalty: an empirical study in the mobile phones sector in Brazil
Souki, Gustavo Quiroga
;
Gonçalves Filho, Cid
- In:
International journal of internet and enterprise …
5
(
2007
)
4
,
pp. 298-312
Persistent link: https://www.econbiz.de/10003771488
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The effects of brand relationships on justice perceptions in service recovery
Gonçalves Filho, Cid
;
Kiefer, Kip
;
Fetscherin, Marc
; …
- In:
Journal of consumer marketing
40
(
2023
)
3
,
pp. 315-327
Persistent link: https://www.econbiz.de/10014275988
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