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Service quality
Quality management
38
Qualitätsmanagement
37
Industry 4.0
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Lean Management
18
Lean Production
17
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17
Lean Six Sigma
10
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Sony, Michael
7
Antony, Jiju
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McDermott, Olivia
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Bhat, Shreeranga
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Mekoth, Nandakumar
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Capolupo, Nicola
1
Kaul, Arshia
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Kaul, Vasundhara
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The TQM journal : the international review of organizational improvement
3
IEEE transactions on engineering management : EM
1
International journal of business excellence
1
International journal of productivity and quality management : IJPQM
1
International journal of quality & reliability management
1
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ECONIS (ZBW)
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1
Understanding nature of empathy through the lens of service encounter : a phenomenological study on FLE's
Sony, Michael
;
Mekoth, Nandakumar
;
Terisa, K. K.
- In:
International journal of productivity and quality …
23
(
2018
)
1
,
pp. 55-73
Persistent link: https://www.econbiz.de/10011861040
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2
The mediation role of frontline employee adaptability between service orientation and job outcomes : evidence from Indian power sector
Sony, Michael
;
Mekoth, Nandakumar
- In:
International journal of business excellence
11
(
2017
)
3
,
pp. 357-380
Persistent link: https://www.econbiz.de/10011734407
Saved in:
3
Critical failure factors for Quality 4.0 : an exploratory qualitative study
Antony, Jiju
;
Kaul, Arshia
;
Bhat, Shreeranga
;
Sony, Michael
- In:
International journal of quality & reliability management
41
(
2024
)
4
,
pp. 1044-1062
Persistent link: https://www.econbiz.de/10014519802
Saved in:
4
Quality 4.0 conceptualisation and theoretical understanding : a global exploratory qualitative study
Antony, Jiju
;
McDermott, Olivia
;
Sony, Michael
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 1169-1188
Persistent link: https://www.econbiz.de/10013537684
Saved in:
5
The impact of medical cyber-physical systems on healthcare service delivery
Sony, Michael
;
Antony, Jiju
;
McDermott, Olivia
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10013537702
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6
Revisiting Ishikawa's original seven basic tools of quality control : a global study and some new insights
Antony, Jiju
;
McDermott, Olivia
;
Sony, Michael
- In:
IEEE transactions on engineering management : EM
70
(
2023
)
11
,
pp. 4005-4020
Persistent link: https://www.econbiz.de/10014424498
Saved in:
7
Assessing Lean Six Sigma and quality performance improvement in Italian public healthcare organizations : a validated scale
Rosa, Angelo
;
Capolupo, Nicola
;
Romeo, Emilia
; …
- In:
The TQM journal : the international review of …
36
(
2024
)
9
,
pp. 392-412
Persistent link: https://www.econbiz.de/10015417889
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