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Service quality
Quality management
18
Dienstleistungsqualität
17
Qualitätsmanagement
16
Customer satisfaction
9
Spain
9
Beziehungsmarketing
8
Consumer behaviour
8
Konsumentenverhalten
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Kundenzufriedenheit
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Standardization
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Balanced scorecard
5
Electronic Commerce
5
Measurement
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Messung
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Product quality
5
Produktqualität
5
Nonprofit organization
4
Nonprofit-Organisation
4
Online retailing
4
Online-Handel
4
Performance measurement
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Performance-Messung
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Share Economy
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Sharing economy
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fulfilment of expectations
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Balanced Scorecard
3
Electronic Banking
3
Electronic banking
3
Environmental management
3
Firm performance
3
Higher education institution
3
Hochschule
3
ISO 9001
3
Knowledge management
3
Loyalty
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English
17
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Marimon, Frederic
17
Casadesús, Martí
6
Mas-Machuca, Marta
5
Petnji Yaya, Luc Honore
4
Berbegal-Mirabent, Jasmina
3
Bernardo, Merce
3
Llach, Josep
3
Alonso-Almeida, María del Mar
2
Bastida, Ramon
2
Gil-Doménech, Dolors
2
Adot, Esther
1
Akhmedova, Anna
1
Alonso-Almeida, M. Mar
1
Alvelos, Helena
1
Amat-Lefort, Natalia
1
Barbosa-Pereira, Sofia
1
Barnes, Stuart
1
Cardoso, Sónia
1
Cots, Santi
1
Cristóbal, Eduard
1
Domingues, Pedro
1
Franceschini, Fiorenzo
1
Llach, Joseph
1
Machado, Ricardo
1
Maisano, Domenico
1
Mastrogiacomo, Luca
1
Melo, Ana I.
1
Melão, Nuno
1
Miguéis, Vera
1
Rosa, Maria João Valente
1
Sampaio, Paulo
1
Torrents, Dani
1
Vidgen, Richard
1
Xambre, Ana Raquel
1
Yaya, Luc Homore Petnji
1
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Total quality management & business excellence
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Information systems and e-business management : ISeB
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
International journal of quality & reliability management
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce
;
Llach, Joseph
;
Marimon, Frederic
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
Saved in:
2
The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
Saved in:
3
Impact of e-Quality and service recovery on loyalty : a study of e-banking in Spain
Marimon, Frederic
;
Petnji Yaya, Luc Honore
;
Casadesús, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 769-787
Persistent link: https://www.econbiz.de/10009625471
Saved in:
4
Determinants of online booking loyalties for the purchasing of airline tickets
Llach, Josep
;
Marimon, Frederic
;
Alonso-Almeida, María …
- In:
Tourism management : research, policies, practice
35
(
2013
),
pp. 23-31
Persistent link: https://www.econbiz.de/10009687044
Saved in:
5
Assessing e-service quality : the current state of E-S-QUAL
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
12
,
pp. 1363-1378
Persistent link: https://www.econbiz.de/10009687481
Saved in:
6
Functional quality and hedonic quality : a study of the dimensions of e-service quality in online travel agencies
Bernardo, Merce
;
Marimon, Frederic
;
Alonso-Almeida, …
- In:
Information & management : the internat. journal of …
49
(
2012
)
7/8
,
pp. 342-347
Persistent link: https://www.econbiz.de/10009696207
Saved in:
7
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
8
Purchasing behaviour in an online supermarket : the applicability of E-S-QUAL
Marimon, Frederic
;
Vidgen, Richard
;
Barnes, Stuart
; …
- In:
International journal of market research : JMRS ; the …
52
(
2010
)
1
,
pp. 111-129
Persistent link: https://www.econbiz.de/10003944393
Saved in:
9
The expert experience in adopting the E-S-QUAL scale
Yaya, Luc Homore Petnji
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
28
(
2017
)
11
,
pp. 1307-1321
Persistent link: https://www.econbiz.de/10011781610
Saved in:
10
Benefits of ISO 20000 IT service management certification
Cots, Santi
;
Casadesús, Martí
;
Marimon, Frederic
- In:
Information systems and e-business management : ISeB
14
(
2016
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10011672229
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