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Critical failure factors for Quality 4.0 : an exploratory qualitative study
Antony, Jiju; Kaul, Arshia; Bhat, Shreeranga; Sony, Michael - In: International journal of quality & reliability management 41 (2024) 4, pp. 1044-1062
Persistent link: https://www.econbiz.de/10014519802
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Quality 4.0 conceptualisation and theoretical understanding : a global exploratory qualitative study
Antony, Jiju; McDermott, Olivia; Sony, Michael - In: The TQM journal : the international review of … 34 (2022) 5, pp. 1169-1188
Persistent link: https://www.econbiz.de/10013537684
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The impact of medical cyber-physical systems on healthcare service delivery
Sony, Michael; Antony, Jiju; McDermott, Olivia - In: The TQM journal : the international review of … 34 (2022) 7, pp. 73-93
Persistent link: https://www.econbiz.de/10013537702
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Revisiting Ishikawa's original seven basic tools of quality control : a global study and some new insights
Antony, Jiju; McDermott, Olivia; Sony, Michael - In: IEEE transactions on engineering management : EM 70 (2023) 11, pp. 4005-4020
Persistent link: https://www.econbiz.de/10014424498
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Understanding nature of empathy through the lens of service encounter : a phenomenological study on FLE's
Sony, Michael; Mekoth, Nandakumar; Terisa, K. K. - In: International journal of productivity and quality … 23 (2018) 1, pp. 55-73
Persistent link: https://www.econbiz.de/10011861040
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The mediation role of frontline employee adaptability between service orientation and job outcomes : evidence from Indian power sector
Sony, Michael; Mekoth, Nandakumar - In: International journal of business excellence 11 (2017) 3, pp. 357-380
Persistent link: https://www.econbiz.de/10011734407