Understanding nature of empathy through the lens of service encounter : a phenomenological study on FLE's
Michael Sony, Nandakumar Mekoth, K.K. Therisa
| Year of publication: |
2018
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| Authors: | Sony, Michael ; Mekoth, Nandakumar ; Terisa, K. K. |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 23.2018, 1, p. 55-73
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| Subject: | service encounter | emotional empathy | cognitive empathy | service front line employees | phenomenological research | Emotion | Dienstleistungsqualität | Service quality | Kognition | Cognition | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Dienstleistungssektor | Service industry | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011861040