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Implementation of service systems on the shop-floor level in financial service companies : empirical evidence from Australia and Germany

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Measuring the service quality of services : Tradonic Servqual model

Vashishth, Abhishek; Chakraborty, Ayon - In: E-manufacturing and E-service strategies in …, (pp. 219-241). 2018

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Special issue: Service improvement and innovation

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What does the future fold for quality professionals in organisations of the twenty-first century?

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The ten commandments of quality : a performance perspective

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Applications of six sigma for service quality enhancement in the UAE: a multiple case study analysis and lessons learned

Bhat, Shreeranga; Antony, Jiju; Maalouf, Maher; E.V., Gijo - In: International Journal of Lean Six Sigma 14 (2023) 7, pp. 1492-1517

Purpose This paper aims to unearth the essential components of Six Sigma for successful deployment and sustainment of service quality in four different organizations in the United Arab Emirates (UAE). More specifically, the paper is intended to determine the motivation to apply Six Sigma, Voice...

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The application of Kano model in the healthcare industry : a systematic literature review

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Systematic literature review of quality maturity matrix

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Voice of the customer as a tool for service quality analysis in public transport

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Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review

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