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A model linking store attributes, service quality and customer experience : a study among community pharmacies
Chan, Suz Jack; Ling, Tan Cheng - In: International journal of economics and management 10 (2016) 2, pp. 321-342
Persistent link: https://www.econbiz.de/10011924923
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The role of staffing and orientation practices in predicting service-oriented organizational citizenship behavior
Nasurdin, Aizzat Mohd; Noor Hazlina Ahmad; Ling, Tan Cheng - In: Asian Academy of Management journal : AAMJ 21 (2016) 2, pp. 27-51
Persistent link: https://www.econbiz.de/10011665296
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Understanding Gen Z shoppers' interaction with customer-service robots : a cognitive-affective-normative perspective
Osakwe, Christian Nedu; Říha, David; Elgammal, Islam … - In: International journal of retail and distribution management 52 (2024) 13, pp. 103-120
Persistent link: https://www.econbiz.de/10015162579
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Validation of the RSQS in apparel specialty stores
Leen, Jasmine Yeap Ai; Ramayah T. - In: Measuring business excellence : the journal of … 15 (2011) 3, pp. 16-33
Persistent link: https://www.econbiz.de/10009314589
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Market orientation, service quality and organizational performance in service organizations in Malaysia
Ramayah T.; Samat, Nusrah; Lo May Chiun - In: Asia-Pacific journal of business administration 3 (2011) 1, pp. 8-27
Persistent link: https://www.econbiz.de/10009160422
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Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen; Rauschnabel, Philipp A.; … - In: Journal of service theory and practice : JSTP 27 (2017) 3, pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
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PAKSERV : measuring higher education service quality in a collectivist cultural context
Kashif, Muhammad; Ramayah T.; Syamsulang Sarifuddin - In: Total quality management & business excellence : an … 27 (2016) 3/4, pp. 265-278
Persistent link: https://www.econbiz.de/10011558175
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A multi-country study of bank reputation among customers in Africa : key antecedents and consequences
Osakwe, Christian Nedu; Ruiz, Belén; Amegbe, Hayford; … - In: Journal of retailing and consumer services 56 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012389993
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The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md Uzir Hossain Uzir; Al Halbusi, Hussam; Ramayah T.; … - In: Journal of retailing and consumer services 63 (2021), pp. 1-15
Persistent link: https://www.econbiz.de/10012665967
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Measuring the influence of service quality on patient satisfaction in Malaysia
Tan, Christine Nya-Ling; Ojo, Adedapo Oluwaseyi; Cheah, … - In: Quality management journal : QMJ 26 (2019) 3, pp. 129-143
Persistent link: https://www.econbiz.de/10012309537