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Value co-creation through patient engagement in health care : a micro-level approach and research agenda
Hardyman, Wendy; Daunt, Kate L.; Kitchener, Martin - In: Public management review 17 (2015) 1, pp. 90-107
Persistent link: https://www.econbiz.de/10010504073
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Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.; Harris, Lloyd C. - In: Journal of marketing management : MM 28 (2012) 1/2, pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
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Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style
Boukis, Achilleas; Koritos, Christos; Daunt, Kate L.; … - In: Tourism management : research, policies, practice 77 (2020), pp. 1-14
Persistent link: https://www.econbiz.de/10012151947
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Fuzzy clustering : an analysis of service quality in the mobile phone industry
Baeshen, Mashhour H.; Beynon, Malcolm; Daunt, Kate L. - In: Handbook of research on intelligent techniques and …, (pp. 40-61). 2017
Persistent link: https://www.econbiz.de/10014576407
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Reducing deviant consumer behaviour with service robot guardians
Dootson, Paula; Greer, Dominique A.; Letheren, Kate; … - In: The journal of services marketing 37 (2023) 3, pp. 276-286
Persistent link: https://www.econbiz.de/10014228965