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Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage

Birch-Jensen, Andrea; Gremyr, Ida; Halldórsson, Árni - In: Total quality management & business excellence 32 (2021) 15, pp. 1651-1665

Persistent link: https://www.econbiz.de/10012694175

Digitally connected services : improvements through customer-initiated feedback

Birch-Jensen, Andrea; Gremyr, Ida; Halldórsson, Árni - In: European management journal 38 (2020) 5, pp. 814-825

Persistent link: https://www.econbiz.de/10012432817

A development view on implementation of quality management concepts

Gremyr, Ida; Elg, Mattias - In: International journal of quality and service sciences 6 (2014) 2/3, pp. 143-154

Persistent link: https://www.econbiz.de/10010404665

The roles of quality departments and their influence on business results

Gremyr, Ida; Elg, Mattias; Hellström, Andreas; Martin, … - In: Total quality management & business excellence 32 (2021) 8, pp. 886-897

Persistent link: https://www.econbiz.de/10012513933

The many meanings of quality : towards a definition in support of sustainable operations

Martin, Jason; Elg, Mattias; Gremyr, Ida - 2025

Persistent link: https://www.econbiz.de/10015338570

Quality functions' use of customer feedback as activation triggers for absorptive capacity and value co-creation

Gremyr, Ida; Birch-Jensen, Andrea; Kumar, Maneesh; … - In: International journal of operations & production management 42 (2022) 13, pp. 218-242

Persistent link: https://www.econbiz.de/10013531152

Using an adapted approach to the Kano model to identify patient needs from various patient roles

Gustavsson, Susanne; Gremyr, Ida; Sarenmalm, Elisabeth Kenne - In: The TQM journal : the international review of … 28 (2016) 1, pp. 151-162

Persistent link: https://www.econbiz.de/10011534398

The influence of digitalisation on the role of quality professionals and their practices

Martin, Jason; Quoc Hung Dang; Gremyr, Ida - In: Cogent business & management 10 (2023) 1, pp. 1-18

Studies suggest that quality management professionals need a range of skills to simultaneously exploit current operational models and explore digital transformation. However, there is limited research on the impact of digitalisation on improvement work, associated practices and the skills and...

Persistent link: https://www.econbiz.de/10014458771

What contributes to auditee satisfaction in external ISO 9001 audits?

Lenning, Jan; Gremyr, Ida; Raharjo, Hendry - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1877-1895

Persistent link: https://www.econbiz.de/10014320957

Solicited diaries as a means of involving patients in development of healthcare services

Elg, Mattias; Witell, Lars; Poksinska, Bozena; … - In: International journal of quality and service sciences 3 (2011) 2, pp. 128-145

Persistent link: https://www.econbiz.de/10009299639