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~subject:"Service quality"
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Service quality
Tourism
103
Hotel industry
96
Hotellerie
94
Tourismus
93
Consumer behaviour
83
Konsumentenverhalten
82
Holiday behaviour
56
Urlaubsverhalten
56
Gastgewerbe
50
Hong Kong
50
Hospitality industry
50
Social Web
49
Social web
49
Tourism industry
49
Tourismuswirtschaft
49
Bibliometrics
47
Bibliometrie
47
Online retailing
38
Online-Handel
38
Viral marketing
38
Virales Marketing
38
Hongkong
37
Tourism research
31
Tourismusforschung
31
China
30
Internet marketing
29
Online-Marketing
29
E-commerce
28
Electronic Commerce
28
Website
28
Customer satisfaction
27
Dienstleistungsqualität
26
Kundenzufriedenheit
25
Tourism marketing
23
Tourismusmarketing
23
Bewertung
18
Evaluation
18
Innovation adoption
18
Innovationsakzeptanz
18
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English
26
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Law, Rob
26
Zhang, Ziqiong
3
Denizci Guillet, Basak
2
Hung, Kam
2
Lei, Soey Sut Ieng
2
Li, Nao
2
Liu, Xianwei
2
Wang, Liang
2
Wong, IpKin Anthony
2
Ye, Qiang
2
Zhang, Zili
2
Ariza-Montes, Antonio
1
Au, Norman
1
Bai, Billy
1
Chan, Irene Cheng Chu
1
Chan, Janelle
1
Chathoth, Prakash K.
1
Chong, Sookyup
1
Fang, Davis Ka Chio
1
Fong, Davis Ka Chio
1
Fong, Lawrence Hoc Nang
1
Guo, Xiaoshu
1
Han, Heesup
1
Hao, Jin-Xing
1
Hernández-Perlines, Felipe
1
Huang, Xiankai
1
Huiyue, Ye
1
Ji, Xiaoxian
1
Jiang, Nan
1
Lai, Michael T. H.
1
Lam, Long W.
1
Lei, Simon
1
Leung, Rosanna
1
Li, Dechao
1
Li, Gang
1
Li, Hengyun
1
Li, Huiying
1
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1
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International journal of hospitality management
10
Journal of travel and tourism marketing
5
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Tourism management : research, policies, practice
2
Journal of vacation marketing : an international journal
1
The service industries journal
1
Tourism review
1
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ECONIS (ZBW)
26
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1
Service attribute prioritization based on the marginal utility of attribute performance
Pan, Mengqiang
;
Li, Nao
;
Law, Rob
;
Huang, Xiankai
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440006
Saved in:
2
Repeat customers and satisfaction : uncovering new intricacies through restaurant reviews
Ji, Xiaoxian
;
Nicolau, Juan Luis
;
Law, Rob
;
Liu, Xianwei
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
7
,
pp. 1226-1237
Persistent link: https://www.econbiz.de/10015192455
Saved in:
3
Cognitive-analytical and emotional-social tasks achievement of service robots through human-robot interaction
Sun, Sunny
;
Huiyue, Ye
;
Law, Rob
- In:
International journal of contemporary hospitality management
37
(
2025
)
1
,
pp. 180-196
Persistent link: https://www.econbiz.de/10015210164
Saved in:
4
Measuring e-service quality for online travel agencies
Tsang, Nelson Kee Fu
;
Lai, Michael T. H.
;
Law, Rob
- In:
Journal of travel and tourism marketing
27
(
2010
)
3
,
pp. 306-323
Persistent link: https://www.econbiz.de/10003985076
Saved in:
5
The influence of hotel price on perceived service quality and value in e-tourism : an empirical investigation based on online traveler reviews
Ye, Qiang
;
Li, Huiying
;
Wang, Zhisheng
;
Law, Rob
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10010252159
Saved in:
6
Factors influencing the effectiveness of online group buying in the restaurant industry
Zhang, Ziqiong
;
Zhang, Zili
;
Wang, Fan
;
Law, Rob
;
Li, Dechao
- In:
International journal of hospitality management
35
(
2013
),
pp. 237-245
Persistent link: https://www.econbiz.de/10010225790
Saved in:
7
Relative importance and combined effects of attributes of customer satisfaction
Zhang, Ziqiong
;
Zhang, Zili
;
Law, Rob
- In:
The service industries journal
34
(
2014
)
6
,
pp. 550-566
Persistent link: https://www.econbiz.de/10010379334
Saved in:
8
Scale development of perceived eTrust in the hotel industry : the perspective of Internet users
Wang, Liang
;
Law, Rob
;
Hung, Kam
;
Denizci Guillet, Basak
- In:
International journal of hospitality management
43
(
2014
),
pp. 35-46
Persistent link: https://www.econbiz.de/10010427935
Saved in:
9
Managerial perceptions of information technology and their impact from a transaction cost perspective
Chathoth, Prakash K.
;
Law, Rob
- In:
Journal of travel and tourism marketing
28
(
2011
)
7/8
,
pp. 787-803
Persistent link: https://www.econbiz.de/10009411342
Saved in:
10
A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites
Hao, Jin-Xing
;
Yu, Yan
;
Law, Rob
;
Fong, Davis Ka Chio
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 231-241
Persistent link: https://www.econbiz.de/10010508396
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