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Does Service Quality Impact Relationship Quality? Analyzing The Moderating Effect Of Demographic Variables In The Path Model – Empirical Evidence From Indian Retail Banks
Balasubramanian, Nataraj - 2020
The purpose of the study is to analyze the impact of service quality on relationship quality in the context of India retail banks. Previous researchers have identified that service quality as a core competency of service industries, whereas the term relationship quality has occupied the prime...
Persistent link: https://www.econbiz.de/10012824887
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Does Service Quality Impact Relationship Quality? Analyzing The Moderating Effect Of Demographic Variables In The Path Model – Empirical Evidence From Indian Retail Banks
Balasubramanian, Nataraj - 2020
The purpose of the study is to analyze the impact of service quality on relationship quality in the context of India retail banks. Previous researchers have identified that service quality as a core competency of service industries, whereas the term relationship quality has occupied the prime...
Persistent link: https://www.econbiz.de/10012824903
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Evaluating the role of technology and non-technology factors influencing brand love in online food delivery services
Anbumathi,, Rajendiran; Dorai, Sriram; Palaniappan, Umayal - In: Journal of retailing and consumer services 71 (2023), pp. 1-17
Persistent link: https://www.econbiz.de/10014259296
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Service failure and recovery in B2B markets : a morphological analysis
Baliga, Ashwin J.; Chawla, Vaibhav; Sunder M., Vijaya; … - In: Journal of business research : JBR 131 (2021), pp. 763-781
Persistent link: https://www.econbiz.de/10012545044