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The impact of customer education on customer participation, functional service quality and trust in restaurant services

Yin, Cheng-yue; Yang, Xue - In: International journal of services, economics and management 1 (2007/09) 3, pp. 233-249

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Integrating community and e-commerce to build a trusted online second-hand platform : based on the perspective of social capital

Luo, Nuan; Wang, Yu; Zhang, Mingli; Niu, Tao; Tu, Jianbo - In: Technological forecasting & social change : an … 153 (2020), pp. 1-7

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Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms

Lu, Lin; Xu, Pei; Wang, Yen-Yao; Wang, Yu - In: Journal of business research : JBR 169 (2023), pp. 1-12

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Measuring Service Quality with Text Analytics : Considering Both Importance and Performance of Consumer Opinions on Social and Non-Social Online Platforms

Lu, Lin; Wang, Yen-Yao; Wang, Yu; Xu, Pei - 2022

Online word-of-mouth (WOM) has attracted considerable attention from researchers due to its abundant information on customer perceptions that drive product and service improvement. This study develops a novel weighted service quality (WSQ) metric derived from online customer opinions, leveraging...

Persistent link: https://www.econbiz.de/10014082559

Customer-base concentration : implications for audit pricing and quality

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Auditor-client reciprocity : evidence from forecast-issuing brokerage houses and forecasted companies sharing the same auditor

Fung, Simon Yu Kit; Jiang, Like; Pittman, Jeffrey A.; … - 2023

Persistent link: https://www.econbiz.de/10014380489

How has airport service quality changed in the context of COVID-19 : A data-driven crowdsourcing approach based on sentiment analysis

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A meta-analysis of customer uncivil behaviors in hospitality research

Wang, Yu; Wang, Tao; Gui, Chenglin - In: Journal of hospitality marketing & management 31 (2022) 3, pp. 265-289

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