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Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong; Shea, Linda - In: Journal of hospitality marketing & management 24 (2015) 5/6, pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
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The evolution of service toward automated customer assistance : there is a difference
Roberts, Chris; Maier, Thomas - In: International journal of contemporary hospitality management 36 (2024) 6, pp. 1914-1925
Persistent link: https://www.econbiz.de/10015133895