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Traveling with pets : designing hospitality services for pet owners/parents and hotel guests
Buhalis, Dimitrios; Chan, Janelle - In: International journal of contemporary hospitality management 35 (2023) 12, pp. 4217-4237
Persistent link: https://www.econbiz.de/10014430105
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Riding on uncertainty : Leveraging human agents and service robots during service delivery
Chan, Janelle; Chan, Irene Cheng Chu; Lam, Long W.; Law, Rob - 2025
Persistent link: https://www.econbiz.de/10015357792
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Electronic consumer-to-consumer interaction (eCCI) post a service failure : the psychological power of need for approval
Wei, Wei; Zhang, Lu; Rathjens, Bobbie; McGinley, Sean - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 7, pp. 1212-1225
Persistent link: https://www.econbiz.de/10015192436
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Operations research from 1913 to 2013 : the Ford assembly line to hospitality industry innovation
O'Neill, John; McGinley, Sean - In: International journal of contemporary hospitality management 26 (2014) 5, pp. 663-678
Persistent link: https://www.econbiz.de/10010395538
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When birds flock together : an identification of the destination social servicescape
Line, Nathaniel D.; Hanks, Lydia; McGinley, Sean - In: Journal of travel and tourism marketing 35 (2018) 7, pp. 882-894
Persistent link: https://www.econbiz.de/10011941772