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Delivery of private toll roads : incentive strategies for improving service quality and social welfare
Wang, Lu; Liu, Henry J.; Wang, Dan; Florez-Perez, Laura - In: Socio-economic planning sciences : the international … 86 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014282460
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Mobile-based value co-creation : contextual factors towards customer experiences
Lei, Soey Sut Ieng; Wang, Dan; Law, Rob - In: Tourism review 77 (2022) 4, pp. 1153-1165
Persistent link: https://www.econbiz.de/10013368974
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Recipe for perceived personalization in hotels
Lei, Soey Sut Ieng; Wang, Dan; Fong, Lawrence Hoc Nang; … - In: Tourism management : research, policies, practice 100 (2024), pp. 1-12
Persistent link: https://www.econbiz.de/10014457528
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Staging personalization : a service design perspective
Lei, Soey Sut Ieng; Wang, Dan - In: Tourism analysis : an interdisciplinary tourism & … 28 (2023) 3, pp. 439-453
Persistent link: https://www.econbiz.de/10014423491
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Does too much or too little task conflict hurt service performance? : a multilevel curvilinear model
Yang, Mingjun; Luu Trong Tuan; Wang, Dan - In: Personnel review 53 (2024) 9, pp. 2371-2393
Persistent link: https://www.econbiz.de/10015198313
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Incorporating human resource management initiatives into customer services : empirical evidence from Chinese manufacturing firms
Feng, Taiwen; Wang, Dan; Prajogo, Daniel - In: Industrial marketing management : the international … 43 (2014) 1, pp. 126-135
Persistent link: https://www.econbiz.de/10010359366
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The effect of internal knowledge transfer on the relationship between personality traits and employee service performance : a multilevel model
Yang, Mingjun; Luu Trong Tuan; Wang, Dan - In: Journal of knowledge management 28 (2024) 3, pp. 799-826
Persistent link: https://www.econbiz.de/10014496634
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In pursuit of service excellence : investigating the role of psychological contracts and organizational identification of frontline hotel employees
Lu, Vinh Nhat; Capezio, Alessandra; Restubog, Simon Lloyd D. - In: Tourism management : research, policies, practice 56 (2016), pp. 8-19
Persistent link: https://www.econbiz.de/10011513050
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I know how you feel, but it does not always help : integrating emotion recognition, agreeableness, and cognitive ability in a compensatory model of service performance
Doucet, Lorna; Shao, Bo; Wang, Lu; Oldham, Greg R. - In: Journal of service management 27 (2016) 3, pp. 320-338
Persistent link: https://www.econbiz.de/10011583535
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Attributions of blame for customer mistreatment : implications for employees' service performance and customers' negative word of mouth
Garcia, Patrick Raymund James M.; Restubog, Simon Lloyd D. - In: Journal of vocational behavior 110 (2019) 1, pp. 203-213
Persistent link: https://www.econbiz.de/10012059952