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Role of e-service quality in articulating e-WOM : a serial mediation approach
Kaur, Baljit
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10012509247
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E-service quality : development and validation of the scale
Kaur, Baljit
;
Kaur, Jasveen
;
Pandey, Shivendra Kumar
; …
- In:
Global business review
24
(
2023
)
5
,
pp. 953-971
Persistent link: https://www.econbiz.de/10014432468
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