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Service quality of airports' food and beverage retailers : a fuzzy approach
Del Chiappa, Giacomo; Martín, Juan Carlos; Román, … - In: Journal of air transport management 53 (2016), pp. 105-113
Persistent link: https://www.econbiz.de/10011546123
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Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.; Arteaga-Moreno, Francisco; Del … - In: The journal of services marketing 30 (2016) 2, pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
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Travelers satisfaction with food and beverage services in airports
Del Chiappa, Giacomo; Seijas Giménez, María Nela; … - In: Journal of hospitality marketing & management 26 (2017) 8, pp. 829-845
Persistent link: https://www.econbiz.de/10011784145
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A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.; Arteaga, Francisco; Del Chiappa, … - In: Journal of service management 28 (2017) 4, pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
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The cosmopolitan servicescape
Figueiredo, Bernardo; Larsen, Hanne Pico; Bean, Jonathan - In: Journal of retailing 97 (2021) 2, pp. 267-287
Persistent link: https://www.econbiz.de/10012648999
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Transforming community well-being through patients' lived experiences
Gallan, Andrew S.; McColl-Kennedy, Janet R.; … - In: Journal of business research : JBR 100 (2019), pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
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Cultural influences on expectations and evaluations of service quality in emerging markets
Guesalaga, Rodrigo; Pierce, Meghan; Scaraboto, Daiane - In: International marketing review 33 (2016) 1, pp. 88-111
Persistent link: https://www.econbiz.de/10011540185