A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Martina G. Gallarza, Francisco Arteaga, Giacomo Del Chiappa, Irene Gil-Saura and Morris B. Holbrook
| Year of publication: |
2017
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|---|---|
| Authors: | Gallarza, Martina G. ; Arteaga, Francisco ; Del Chiappa, Giacomo ; Gil Saura, Irene ; Holbrook, Morris B. |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 28.2017, 4, p. 724-762
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| Subject: | Hospitality | Construct validity | Value dimensions | Higher-order measures | Service value | Kundenwert | Customer value | Messung | Measurement | Dienstleistungsqualität | Service quality | Performance-Messung | Performance measurement | Beziehungsmarketing | Relationship marketing | Krankenhaus | Hospital | Betriebliche Wertschöpfung | Value creation | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-06-2016-0166 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011731230