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~subject:"Service quality"
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Service quality
Consumer behaviour
108,203
Konsumentenverhalten
105,761
Brasilien
37,798
Brazil
29,957
Theorie
17,617
Theory
17,427
Privater Konsum
16,165
Private consumption
16,123
Relationship marketing
13,552
Beziehungsmarketing
13,519
Satisfaction
13,390
Zufriedenheit
12,402
Brand management
9,265
Markenführung
9,225
Online-Handel
9,080
Online retailing
9,068
Customer satisfaction
8,553
Kundenzufriedenheit
8,377
Brand image
8,154
Markenimage
8,114
Social Web
7,485
Social web
7,482
USA
7,377
Markenartikel
7,088
Brand
7,078
United States
7,036
Deutschland
6,939
Germany
6,371
Online-Marketing
5,860
Internet marketing
5,849
Lebensqualität
5,826
Quality of life
5,758
Dienstleistungsqualität
5,752
Experiment
5,739
Einzelhandel
5,303
Retail trade
5,252
Schätzung
5,100
Electronic Commerce
5,081
Werbewirkung
5,061
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Undetermined
3,273
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1,027
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190
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5,195
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644
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88
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67
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47
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13
Sammelwerk
13
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conceptual-paper
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5
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5,742
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76
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Han, Heesup
48
Mattila, Anna S.
32
Prentice, Catherine
19
Usman, Osly
18
McColl-Kennedy, Janet R.
17
Sharma, Piyush
17
Law, Rob
16
Wong, IpKin Anthony
16
Bilgihan, Anil
14
Gursoy, Dogan
14
Prybutok, Victor R.
14
Söderlund, Magnus
14
Gong, Taeshik
13
Roy, Sanjit
13
Sparks, Beverley
13
Balaji, M. S.
12
Kim, Woo Gon
12
Ahn, Jiseon
11
Jang, Soocheong (Shawn)
11
Propper, Carol
11
Qu, Hailin
11
Van Vaerenbergh, Yves
11
Voorhees, Clay M.
11
Wu, Luorong
11
Yi, Youjae
11
Ali, Faizan
10
Grégoire, Yany
10
Hanks, Lydia
10
Hyun, Sunghyup Sean
10
Line, Nathaniel D.
10
Miao, Li
10
Russell-Bennett, Rebekah
10
Amin, Muslim
9
Bloom, Nicholas
9
Cobanoglu, Cihan
9
Hwang, Jinsoo
9
Lee, Seonjeong
9
Liu, Chih-Hsing
9
Loureiro, Sandra Maria Correia
9
Lu, Lu
9
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National Bureau of Economic Research
6
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Christian-Albrechts-Universität zu Kiel
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Escola de Pós-Graduação em Economia <Rio de Janeiro>
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Friedrich-Schiller-Universität Jena
1
Great Britain / Customs Establishment
1
IGI Global
1
Lunds Universitet / Institutet för Ekonomisk Forskning
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Verlag Dr. Kovač
1
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
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Published in...
All
International journal of hospitality management
308
Journal of retailing and consumer services
261
The journal of services marketing
147
Journal of business research : JBR
145
International journal of contemporary hospitality management
125
Journal of hospitality marketing & management
104
Total quality management & business excellence
95
The service industries journal
83
Journal of travel and tourism marketing
81
Services marketing quarterly
77
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
66
Cogent business & management
61
Tourism management : research, policies, practice
58
Journal of service management
53
Journal of service research : JSR
52
Service business
49
Journal of hospitality and tourism insights
47
Asia Pacific journal of marketing and logistics
44
Journal of service research
41
The TQM journal : the international review of organizational improvement
39
International Journal of Research in Business and Social Science : IJRBS
38
International journal of quality and service sciences
38
International journal of services, economics and management
36
Journal of air transport management
35
International journal of quality & reliability management
34
The international journal of bank marketing : IJBM
34
Psychology & marketing
33
International journal of services and operations management
31
Journal of service theory and practice
31
Journal of Islamic marketing
29
European journal of marketing : EJM
28
Marketing intelligence & planning
27
International journal of services and operations management : IJSOM
26
Journal of service theory and practice : JSTP
26
International journal of bank marketing
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of Services Marketing
25
Managing service quality : MSQ ; an international journal
25
Journal of the Academy of Marketing Science
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
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ECONIS (ZBW)
5,746
Other ZBW resources
73
RePEc
17
EconStor
2
BASE
1
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1
Nonlinear antecedents of visitors'
satisfaction
with the Oktoberfest in
Brazil
Tontini, Gérson
;
Branco, Leandro Luiz
;
Brandt, Lígia …
- In:
Total quality management & business excellence
31
(
2020
)
16
,
pp. 1866-1890
Persistent link: https://www.econbiz.de/10012385045
Saved in:
2
Customer preferences vs
satisfaction
towards two-wheelers : an exploration study
Paulraj, P. Kannan
;
DhanaBowrna, A.
- In:
International journal of applied business and economic …
17
(
2019
)
2
,
pp. 63-67
Persistent link: https://www.econbiz.de/10012495682
Saved in:
3
Modelling the relationship between attribute
satisfaction
, overall
satisfaction
, and behavioural intentions in Australian ski resorts
Hall, John
;
O'Mahony, Barry
;
Gayler, John
- In:
Journal of travel and tourism marketing
34
(
2017
)
4/6
,
pp. 764-778
Persistent link: https://www.econbiz.de/10011729246
Saved in:
4
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
5
More is not always better : determinants of choice overload and
satisfaction
with customization in fast casual restaurants
Park, Soona
;
Kang, Jiyun
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 205-225
Persistent link: https://www.econbiz.de/10012821093
Saved in:
6
Assessing the determinants of customer happiness and customer loyalty in fast-food restaurant
Yapp, Emily H. T.
;
Bagos Wahyudi Amin Tohari
- In:
International journal of sustainable strategic …
9
(
2021
)
2
,
pp. 123-138
Persistent link: https://www.econbiz.de/10013257971
Saved in:
7
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
8
The influence of music on self-paced fitness consumers' perceived motivational qualities and optimal level of emotional state and
satisfaction
with exercise experience
Williams, Antonio S.
;
Park, Byungik
;
Pedersen, Zack P.
- In:
International journal of sport management and marketing …
23
(
2023
)
4
,
pp. 310-326
Persistent link: https://www.econbiz.de/10014311074
Saved in:
9
Household life cycle : the case of customer
satisfaction
in restaurants
Erdis, Cindy
;
Du Toit, Michael
- In:
International business and economics research journal
13
(
2014
)
2
,
pp. 335-343
Persistent link: https://www.econbiz.de/10010362781
Saved in:
10
Psychologische Aspekte der Kundenorientierung : die Kundenzufriedenheit mit der Qualität von Dienstleistungsinteraktionen am Beispiel des ÖPNV
Schnippe, Christian
-
2000
Persistent link: https://www.econbiz.de/10001484646
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