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Bank 4.0 experiential quality and customer loyalty : a serial mediating role of customer trust and engagement

Hussein, Ananda Sabil; Sumiati; Hapsari, Raditha; Abu … - In: The TQM journal : the international review of … 35 (2023) 7, pp. 1706-1721

Persistent link: https://www.econbiz.de/10014380874

The influence of store image on repurchase intention: the mediation role of perceived value and customer satisfaction

Ananda, Angelia Asri; Mugiono; Hussein, Ananda Sabil - 2021

Persistent link: https://www.econbiz.de/10012595363

The effect of experience quality on customer loyalty mediated by emotion : a study on ethnic restaurant consumers in Malang City

Chintia; Hussein, Ananda Sabil; Suryadi, Nanang - 2022

Persistent link: https://www.econbiz.de/10013445159

The impacts of self-congruity and positive emotional experience on positive e-WOM with customer satisfaction as a mediator : study on 4-star hotel consumers in Malang City

Fitriyah, Nadya Lailatul; Sunaryo; Hussein, Ananda Sabil - 2023

Persistent link: https://www.econbiz.de/10014480131

The patient experiential quality model scale development and validation

Sediawan, Lisan M. N.; Armanu, Armanu; Risna Wijayanti; … - In: Scientific papers of the University of Pardubice 31 (2023) 1, pp. 1-11

Patient Experiential Quality is an important dimension in the quality of care in hospitals, because poor quality cause visible and invisible cost. With this respect, the present study aims at identifying the dimensions of patient experiential quality and examining the interrelationships among...

Persistent link: https://www.econbiz.de/10014442307