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Service quality
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European journal of marketing : EJM
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Journal of service research : JSR
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Matching service recovery solutions to customer recovery preferences
Nguyen, Doan T.
;
McColl-Kennedy, Janet R.
;
Dagger, Tracey S.
- In:
European journal of marketing : EJM
46
(
2012
)
9
,
pp. 1171-1194
Persistent link: https://www.econbiz.de/10009661665
Saved in:
2
Exploring customer loyalty following service recovery : the mediating effects of trust and emotions
DeWitt, Tom
;
Nguyen, Doan T.
;
Marshall, Roger
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 269-281
Persistent link: https://www.econbiz.de/10003705604
Saved in:
3
Service convenience and social servicescape : retail vs hedonic setting
Nguyen, Doan T.
;
DeWitt, Tom
;
Russell-Bennett, Rebekah
- In:
The journal of services marketing
26
(
2012
)
4
,
pp. 265-277
Persistent link: https://www.econbiz.de/10009581935
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