Similar Search Results

Adressing environmental, financial and social sustainability in the management of higher education quality

Martins, Harley dos Sontos; Loureiro, Sandra Maria Correia - In: Journal for international business and entrepreneurship … 7 (2013/14) 3, pp. 93-114

Persistent link: https://www.econbiz.de/10010399445

An investigation of service quality assessments across retail formats

Amorim, Marlene; Saghezchi, Fatemeh Bashashi - In: International journal of quality and service sciences 6 (2014) 2/3, pp. 221-236

Persistent link: https://www.econbiz.de/10010404577

Customer use of virtual channels in multichannel services : does type of activity matter?

Sousa, Rui; Amorim, Marlene; Rabinovich, Elliot; … - In: Decision sciences : DS 46 (2015) 3, pp. 623-657

Persistent link: https://www.econbiz.de/10011476317

Quality management and excellence in the third sector : examining European Quality in Social Services (EQUASS) in non-profit social services

Melaõ, Nuno Filipe; Guia, Sara Maria; Amorim, Marlene - In: Total quality management & business excellence : an … 28 (2017) 8, pp. 840-857

Persistent link: https://www.econbiz.de/10011977052

A typology of customer-to-customer interaction and its implications for excellence in service provision

Sá, Patrícia Moura; Amorim, Marlene - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1183-1193

Persistent link: https://www.econbiz.de/10011778140

Multichannel service failure and recovery in a O2O era : a qualitative multi-method research in the banking services industry

Reis, João; Amorim, Marlene; Melão, Nuno - In: International journal of production economics 215 (2019), pp. 24-33

Persistent link: https://www.econbiz.de/10012036645

An investigation of service quality assessments across retail formats

Amorim, Marlene; Bashashi Saghezchi, Fatemeh - In: International Journal of Quality and Service Sciences 6 (2014) 2/3, pp. 221-236

Purpose – The purpose of this paper is to investigate the existence of differences in service quality assessments across distinct retail store formats. We address customers’ quality assessments for physical aspects, personal interactions, reliability and policies dimensions in hypermarkets...

Persistent link: https://www.econbiz.de/10014802551