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Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin; Rasoolimanesh, S. Mostafa; Rahmani, … - In: Journal of hospitality marketing & management 31 (2022) 6, pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
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Exploring the visitors' decision-making process for Airbnb and hotel accommodations using value-attitude-behavior and theory of planned behavior
Tajeddini, Kayhan; Rasoolimanesh, S. Mostafa; Gamage, … - In: International journal of hospitality management 96 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012585666
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Effects of perceived value on satisfaction and revisit intention : domestic vs. international tourists
Rasoolimanesh, S. Mostafa; Iranmanesh, Mohammad; Seyfi, … - In: Journal of vacation marketing 29 (2023) 2, pp. 222-241
Persistent link: https://www.econbiz.de/10014246969
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How self-gratification and social values shape revisit intention and customer loyalty of Airbnb customers
Tajeddini, Kayhan; Gamage, Thilini Chathurika; Ul … - In: International journal of hospitality management 100 (2022), pp. 1-16
Persistent link: https://www.econbiz.de/10013266150
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Using online travel agent platforms to determine factors influencing hotel guest satisfaction
Wong, Elise; Rasoolimanesh, S. Mostafa; Pahlevan … - In: Journal of Hospitality and Tourism Technology 11 (2020) 3, pp. 425-445
Purpose This study aims to investigate the relationships between service quality, perceived value and hotel guest satisfaction, drawing upon data from TripAdvisor – an online travel agent (OTA) platform. The study also investigates the mediating role of perceived value on the relationship...
Persistent link: https://www.econbiz.de/10014874202
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Psychological factors affecting the behavioral intention of the tourist visiting Southeastern Anatolia
Çelik, Sedat; Dedeoğlu, Bekir Bora - In: Journal of hospitality and tourism insights 2 (2019) 4, pp. 425-450
Persistent link: https://www.econbiz.de/10012131615