Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Failsafing service quality
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Operations Management
13
Business process management
11
Prozessmanagement
11
Lieferkette
9
Supply chain
9
Theorie
9
Theory
9
Dienstleistungssektor
8
Service industry
8
Supply Chain Management
8
Dienstleistungsmanagement
6
Production management
6
Service management
6
Customer satisfaction
5
Dienstleistungsqualität
5
Kundenzufriedenheit
5
Management
5
Beziehungsmarketing
4
Dienstleistung
4
Organisationsentwicklung
4
Produktionswirtschaft
4
Relationship marketing
4
Services
4
USA
4
Customer service
3
Dienstleistungsmarketing
3
Kundenservice
3
Produktgestaltung
3
Produktion
3
Produktionsorganisation
3
Research
3
Services marketing
3
United States
3
Absatz
2
Consumer behaviour
2
Consumer psychology
2
Controlling
2
Dienstleistungsbetrieb
2
Experience economy
2
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Language
All
English
5
Author
All
Chase, Richard B.
5
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bowen, David E.
1
Brown, Stephen Walter
1
Dasu, Sriram
1
Edvardsson, Bo
1
Fisk, Raymond P.
1
Grönroos, Christian
1
Lünemann, Ulrich F.
1
Parasuraman, A.
1
Reimann, Martin
1
Roth, Aleda V.
1
Sampson, Scott E.
1
Schneider, Benjamin
1
Voss, Chris
1
Zeithaml, Valarie A.
1
more ...
less ...
Published in...
All
Journal of service management
2
California management review
1
Journal of service research : JSR
1
Production and operations management : an international journal of the Production and Operations Management Society
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Optimizing customer involvement : how close should you be to your customers?
Sampson, Scott E.
;
Chase, Richard B.
- In:
California management review
65
(
2022
)
1
,
pp. 119-146
Persistent link: https://www.econbiz.de/10014240176
Saved in:
2
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
3
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
4
Experience, service operations strategy, and services as destinations: foundations and exploratory investigation
Voss, Chris
;
Roth, Aleda V.
;
Chase, Richard B.
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 247-266
Persistent link: https://www.econbiz.de/10003737949
Saved in:
5
Uncertainty avoidance as a moderator of the relationship between perceived service quality and customer satisfaction
Reimann, Martin
;
Lünemann, Ulrich F.
;
Chase, Richard B.
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 63-73
Persistent link: https://www.econbiz.de/10003750015
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
