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Service quality
China
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Consumer behaviour
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Lieferkette
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Zhang, Tingting (Christina)
6
Luu Trong Tuan
4
Yang, Mingjun
4
Lu, Lu
2
Ozturk, Ahmet Bulent
2
Qian, David
2
Wang, Dan
2
Zhang, Pei
2
Balderas-Cejudo, Adela
1
Buhalis, Dimitrios
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Chen, Hui
1
Cobanoglu, Cihan
1
De la Mora Velasco, Efren
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Feng, Chao
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1
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1
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1
Mercedes Revilla, Raquel Garcia
1
Omran, Behzad Abound
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Pizam, Abraham
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Ronzoni, Giulio
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Sethi, Deepa
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Shen, Ye
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State, Olimpia
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International journal of hospitality management
6
International journal of contemporary hospitality management
3
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Journal of knowledge management
1
Personnel review
1
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ECONIS (ZBW)
12
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1
Does too much or too little task conflict hurt service performance? : a multilevel curvilinear model
Yang, Mingjun
;
Luu Trong Tuan
;
Wang, Dan
- In:
Personnel review
53
(
2024
)
9
,
pp. 2371-2393
Persistent link: https://www.econbiz.de/10015198313
Saved in:
2
The impact of exploitative leadership on frontline hospitality employees' service performance : a social exchange perspective
Wu, Long-Zeng
;
Sun, Zhuanzhuan
;
Ye, Yijiao
;
Kwan, Ho Kwong
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012585698
Saved in:
3
Can developmental culture enhance team service innovation? : quantitative and qualitative analyses in the hospitality industry
Yang, Mingjun
;
Luu Trong Tuan
;
Qian, David
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3881-3909
Persistent link: https://www.econbiz.de/10013413123
Saved in:
4
The effect of internal knowledge transfer on the relationship between personality traits and employee service performance : a multilevel model
Yang, Mingjun
;
Luu Trong Tuan
;
Wang, Dan
- In:
Journal of knowledge management
28
(
2024
)
3
,
pp. 799-826
Persistent link: https://www.econbiz.de/10014496634
Saved in:
5
Group diversity and employee service innovative behavior in the hospitality industry : a multilevel model
Yang, Mingjun
;
Luu Trong Tuan
;
Qian, David
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 808-835
Persistent link: https://www.econbiz.de/10013164503
Saved in:
6
Calming the customers by AI : investigating the role of chatbot acting-cute strategies in soothing negative customer emotions
Zhang, Tao
;
Feng, Chao
;
Chen, Hui
;
Xian, Junjie
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
4
,
pp. 2277-2292
Persistent link: https://www.econbiz.de/10013556722
Saved in:
7
Generation Y's positive and negative eWOM : use of social media and mobile technology
Zhang, Tingting (Christina)
;
Omran, Behzad Abound
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
2
,
pp. 732-761
Persistent link: https://www.econbiz.de/10011687713
Saved in:
8
Service encounter value and online engagement behaviors
Zhang, Tingting (Christina)
;
Zhang, Pei
;
Lu, Lu
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012241352
Saved in:
9
Measuring delightful customer experiences : the validation and testing of a customer delight scale along with its antecedents and effects
Torres, Edwin N.
;
Zhang, Tingting (Christina)
;
Ronzoni, …
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012241921
Saved in:
10
Leveraging "human-likeness" of robotic service at restaurants
Lu, Lu
;
Zhang, Pei
;
Zhang, Tingting (Christina)
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495033
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