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Service quality and behavioural intentions in broadband services selection

Muhammad Sabbir Rahman; Aziz, Md. Nusrate - In: Marketing intelligence & planning 32 (2014) 4, pp. 455-474

Persistent link: https://www.econbiz.de/10010385845

Assessing the antecedents of customer loyalty on healthcare insurance products : service quality, perceived value embedded model

Fattah, Fadi Abdel Muniem Abdel; Muhammad Sabbir Rahman; … - In: Journal of industrial engineering and management : JIEM 8 (2015) 5, pp. 1639-1660

Purpose: This research aim to investigate the influence of service quality attributes towards customers' loyalty on health insurance products. In addition, this research also tested the mediation role of perceived value in between service quality and customers' loyalty on health insurance...

Persistent link: https://www.econbiz.de/10011916017

Examining the relationship between service quality and customer satisfaction : a factor specific approach

Azman Ismail; Ahmad Azan Ridzuan; Nur Ilyani Ranlan Rose; … - In: Journal of industrial engineering and management : JIEM 6 (2013) 2, pp. 654-667

Purpose: This research was aimed at examining the relationship between service quality and customer satisfaction with data obtained from Malaysian soldiers who were involved in peace keeping missions in a Middle Eastern country. The results of which would enable the management to improve the...

Persistent link: https://www.econbiz.de/10011901795

Edu-tourist's perceived service quality and perception : the mediating role of satisfaction from foreign students' perspectives

Muhammad Sabbir Rahman; Hasliza Hassan; Osman-Gani, Aahad M. - In: Tourism review : the official journal of the AIEST 72 (2017) 2, pp. 156-170

Persistent link: https://www.econbiz.de/10011772621

Destination selection for education tourism : service quality, destination image and perceived spirituality embedded model

Muhammad Sabbir Rahman; Osman-Gani, Aahad M.; Murali Raman - In: Journal of Islamic marketing : JIMA 8 (2017) 3, pp. 373-392

Persistent link: https://www.econbiz.de/10011812857

Examining the service value chain of hypermarket retail brand value in Malaysia

Hasliza Hassan; Muhammad Sabbir Rahman; Abu Bakar Sade - In: International journal of services and operations management 34 (2019) 3, pp. 405-420

Persistent link: https://www.econbiz.de/10012159145

E-service quality and trust on customer's patronage intention : moderation effect of adoption of advanced technologies

Muhammad Sabbir Rahman; Hossain, Md Afnan; Zaman, … - In: Journal of global information management : an official … 28 (2020) 1, pp. 39-55

Persistent link: https://www.econbiz.de/10012183249

Quality of care in mental health services : does patient engagement play a role?

Muhammad Sabbir Rahman; Hossain, Md Afnan; Rushan, Md … - In: International journal of quality & reliability management 42 (2025) 1, pp. 1-32

Persistent link: https://www.econbiz.de/10015202639

Destination selection for education tourism : Service quality, destination image and perceived spirituality embedded model

Rahman, Muhammad Sabbir; Osman-Gani, Aahad M.; Raman, Murali - In: Journal of Islamic Marketing 8 (2017) 3, pp. 373-392

Purpose The purpose of this research is to empirically examine the critical factors that are influencing international students’ perception in the selection of a destination for education tourism. Design/methodology/approach This research seeks to develop a comprehensive framework embedded...

Persistent link: https://www.econbiz.de/10014878956