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Investigating the influence of velocity performance on satisfaction with third party logistics service
Briggs, Elten; Landry, Timothy D.; Daugherty, Patricia J. - In: Industrial marketing management : the international … 39 (2010) 4, pp. 640-649
Persistent link: https://www.econbiz.de/10003983996
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A framework of satisfaction for continually delivered business services
Briggs, Elten; Landry, Timothy D.; Daugherty, Patricia J. - In: The journal of business & industrial marketing 31 (2016) 1, pp. 112-122
Persistent link: https://www.econbiz.de/10011539353
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Exploring a new perspective on service efficiency : service culture in retail organizations
Beitelspacher, Lauren Skinner; Richey, R. Glenn; … - In: The journal of services marketing 25 (2011) 3, pp. 215-228
Persistent link: https://www.econbiz.de/10009230972
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Technology and flexibility : enablers of collaboration and time-based logistics quality
Richey, R. Glenn; Adams, Frank G.; Dalela, Vivek - In: Journal of business logistics : JBL 33 (2012) 1, pp. 34-49
Persistent link: https://www.econbiz.de/10009533345