Narrow search
Showing 1 - 6 of 6
Cover Image
Roles of customer involvement in rapport and satisfaction
Fatima, Johra Kayeser; Razzaque, Mohammed Abdur - In: Asia Pacific journal of marketing and logistics 25 (2013) 3, pp. 452-471
Persistent link: https://www.econbiz.de/10009776154
Cover Image
Service quality and satisfaction in the banking sector
Fatima, Johra Kayeser; Razzaque, Mohammed Abdur - In: International journal of quality & reliability management 31 (2014) 4, pp. 367-379
Persistent link: https://www.econbiz.de/10010341329
Cover Image
Roles of trust on rapport and satisfaction in services
Fatima, Johra Kayeser; Razzaque, Mohammed Abdur - In: Asia Pacific journal of marketing and logistics 26 (2014) 6, pp. 566-578
Persistent link: https://www.econbiz.de/10010495841
Cover Image
Modelling satisfaction-commitment relationship in developing country context
Fatima, Johra Kayeser; Razzaque, Mohammad A.; Di … - In: International journal of quality & reliability management 33 (2016) 7, pp. 985-1001
Persistent link: https://www.econbiz.de/10011604036
Cover Image
Investigating the influence of perceived humanization of service encounters on value creation of chatbot-assisted services
Khan, Md Irfanuzzaman; Fatima, Johra Kayeser; … - In: Journal of service theory and practice 35 (2025) 1, pp. 56-88
Persistent link: https://www.econbiz.de/10015199571
Cover Image
Modelling satisfaction-commitment relationship in developing country context
Fatima, Johra Kayeser; Razzaque, Mohammed Abdur; Di … - In: International Journal of Quality & Reliability Management 33 (2016) 7, pp. 985-1001
Purpose – Considering the significance of customer satisfaction and commitment in the competitive banking industry of developing countries, the purpose of this paper is to investigate the alternative relationships of satisfaction with various types of commitment, benefits, quality and trust....
Persistent link: https://www.econbiz.de/10014801461