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An empirical study on the integrated framework of E-CRM in online shopping : evaluating the relationships among perceived value, satisfaction, and trust based on customers’ perspectives
Kim, Changsu; Zhao, Weihong; Yang, Kyung Hoon - In: E-commerce trends for organizational advancement : new …, (pp. 136-150). 2010
Persistent link: https://www.econbiz.de/10003917829
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Factors influencing Internet shopping value and customer repurchase intention
Kim, Changsu; Galliers, Robert; Shin, Namchul; Ryoo, Joo-han - In: Electronic commerce research and applications 11 (2012) 1/6, pp. 374-387
Persistent link: https://www.econbiz.de/10009730230
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Role of downward versus upward social comparison in service recovery : testing a mediated moderation model with two empirical studies
Chen, Ke; Zhan, Wu; Sharma, Piyush - In: Journal of retailing and consumer services 75 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014372531
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Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush; Zhan, Wu; Su, Yong - In: The journal of services marketing 30 (2016) 2, pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
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Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush; Zhan, Wu - In: The journal of services marketing 29 (2015) 2, pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
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Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin; Sharma, Piyush; Zhan, Wu; Su, Yong - In: The journal of services marketing 31 (2017) 7, pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
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When in Rome! : complaint contagion effect in multi-actor service ecosystems
Chen, Ke; Chen, Jianxun; Zhan, Wu; Sharma, Piyush - In: Journal of business research : JBR 121 (2020), pp. 628-641
Persistent link: https://www.econbiz.de/10012417383