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Linking social servicescape and restoration in dining settings : the moderating role of substantive servicescape

Lin, Zhiwei; Deng, Baolin; Tao, Changjiang; Wong, IpKin … - In: Journal of hospitality and tourism insights 7 (2024) 5, pp. 3128-3147

Persistent link: https://www.econbiz.de/10015163462

Smart dining, smart restaurant, and smart service quality (SSQ)

Wong, IpKin Anthony; Huang, Jingwen; Lin, Zhiwei; Jiao, … - In: International journal of contemporary hospitality management 34 (2022) 6, pp. 2272-2297

Persistent link: https://www.econbiz.de/10013412598

Understanding smart service failure : the case of smart restaurants

Wong, IpKin Anthony; Huang, Jingwen (Daisy); Lin, Zhiwei - In: International journal of hospitality management 119 (2024), pp. 1-12

Persistent link: https://www.econbiz.de/10015070044

Exploring customer equity and the role of service experience in the casino service encounter

Wong, IpKin Anthony - In: International journal of hospitality management 32 (2013), pp. 91-101

Persistent link: https://www.econbiz.de/10009717665

Service attribute prioritization based on the marginal utility of attribute performance

Pan, Mengqiang; Li, Nao; Law, Rob; Huang, Xiankai; … - In: International journal of hospitality management 114 (2023), pp. 1-12

Persistent link: https://www.econbiz.de/10014440006

Robotic companionship for solo diners : the role of robotic service type, need to belong and restaurant type

Huang, Jingwen; Wong, IpKin Anthony; Lian, Qi Lilith; … - In: International journal of contemporary hospitality management 37 (2025) 3, pp. 890-917

Persistent link: https://www.econbiz.de/10015210285

A multilevel synthesis of subjective and objective measures of foodservices in the experience process

Wen, Huijun; Wong, IpKin Anthony; Kim, Seongseop; … - In: International journal of hospitality management 99 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10013328008

Value equity in event planning : a case study of Macau

Rosenbaum, Mark S.; Wong, IpKin Anthony - In: Marketing intelligence & planning 28 (2010) 4, pp. 403-417

Persistent link: https://www.econbiz.de/10008652225

Development and validation of the casino service quality scale : CASERV

Wong, IpKin Anthony; Fong, Veronica Hoi In - In: International journal of hospitality management 31 (2012) 1, pp. 209-217

Persistent link: https://www.econbiz.de/10009406137

Do perceived CSR initiatives enhance customer preference and loyalty in casinos?

Liu, Matthew Tingchi; Wong, IpKin Anthony; Chu, Rongwei; … - In: International journal of contemporary hospitality management 26 (2014) 7, pp. 1024-1045

Persistent link: https://www.econbiz.de/10010426100