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Impact of failure severity levels on satisfaction and behavior : from the perspectives of justice theory and regulatory focus theory
Sidhu, Sarabjit Kaur; Fon Sim Ong; Balaji, M. S. - In: Journal of consumer marketing 40 (2023) 4, pp. 535-547
Persistent link: https://www.econbiz.de/10014276019
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Moderating role of consumers' attachment style on post-recovery satisfaction behavior
Sidhu, Sarabjit Kaur; Fon Sim Ong; Balaji, M. S. - In: Journal of relationship marketing : innovations and … 22 (2023) 4, pp. 354-380
Persistent link: https://www.econbiz.de/10014422333
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Measuring service quality in luxury hotels in Malaysia
Abaeian, Vahideh; Kok Wei Khong - In: Taylor's business review / Taylor's Business School, … 2 (2012) 1, pp. 47-59
Persistent link: https://www.econbiz.de/10009778070
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Antecedents of consumer-based electronic retail brand equity : an integrated model
Butt, Muhammad Mohsin; Yingchen, Yu; Mohd-Any, Amrul Asraf - In: Asian Academy of Management journal : AAMJ 23 (2018) 2, pp. 69-99
Persistent link: https://www.econbiz.de/10012056659