Impact of failure severity levels on satisfaction and behavior : from the perspectives of justice theory and regulatory focus theory
Sarabjit Kaur Sidhu, Fon Sim Ong and M.S. Balaji
| Year of publication: |
2023
|
|---|---|
| Authors: | Sidhu, Sarabjit Kaur ; Fon Sim Ong ; Balaji, M. S. |
| Subject: | Failure severity | Justice theory | Perceived justice | Recovery satisfaction | Regulatory focus theory | Service failure | Gerechtigkeit | Justice | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Verhalten in Organisationen | Organizational behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JCM-06-2022-5412 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014276019